Experienced Part-Time Customer Experience Billing Specialist for Students – Delivering Exceptional Support and Driving Business Growth through Seamless Billing Processes at blithequark

Introduction to blithequark and Our Mission At blithequark, we're revolutionizing the way businesses operate by harnessing the power of Agentic AI to create a future where managers can effortlessly free up invaluable time for their business and teams. Our mission is to make shift work more human, transforming work/life balance from a luxury to a reality for all shift workers. We believe in using advanced technology to empower humans to reach their full potential, both at work and in life. As a leader in our industry, blithequark has been headquartered in Copenhagen, Denmark since 2004 and has helped create perfect schedules for hundreds of thousands of users worldwide. About the Role We're seeking a detail-oriented and financially-minded Customer Experience Billing Specialist to join our part-time team. As a student looking to gain hands-on experience while studying, this role offers the perfect opportunity to develop your skills and make a real impact. You'll be the primary point of contact for our customers regarding invoice and payment inquiries, ensuring smooth and accurate billing processes on the blithequark platform. You'll be part of a supportive team of part-time and full-time colleagues dedicated to providing exceptional customer service. Key Responsibilities Customer Communication: Engage with customers via email, offering detailed and effective support and guidance with queries related to invoices, payments, and general billing issues. Payment Processing Support: Assist customers with payment methods, troubleshooting payment issues, and providing guidance on payment processes within the blithequark platform. Problem Solving & Analysis: Independently investigate and troubleshoot problems to find timely solutions that best suit blithequark and our customers. Process Improvement: Proactively identify and suggest improvements to our billing processes to enhance customer experience and efficiency. Team Collaboration: Work closely with the wider Customer Experience team to resolve complex billing issues and ensure accurate information flow. Essential Qualifications Numerical Aptitude: Comfortable working with numbers and financial information. Multilingual Skills: Fluent in English (additional languages are a plus). Comfortable working with technology and direct customer contact. Flexible Availability: Able to work at least 16 hours a week, including day, evening, and weekend shifts. We accommodate exam schedules and involve you in monthly shift planning. Independent & Team Player: Motivated to work both independently and collaboratively to resolve technical issues promptly. Customer-Centric: Passionate about helping people and maintaining a positive communication tone. Problem Solver: Proactive, creative, and capable of thinking outside the box. Eager to Learn: Interested in developing your customer service and technical skills within an innovative, international company. Student Status: Ideally, you have at least one year remaining in your studies, but we would love to hear from you even if you don't. Preferred Qualifications Prior experience in customer service or a related field. Familiarity with billing and payment processes. Basic knowledge of accounting principles. Experience working with technology, such as CRM software or billing systems. Skills and Competencies To succeed in this role, you'll need to possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team. You should be comfortable working with technology and have a strong attention to detail. Additionally, you'll need to be flexible, adaptable, and able to think creatively to resolve complex billing issues. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their skills. As a part-time Customer Experience Billing Specialist, you'll have access to training and development opportunities, as well as the chance to work with a talented team of professionals. You'll also have the opportunity to develop your skills in customer service, billing, and payment processing, which can be applied to future roles within the company or beyond. Work Environment and Company Culture Our offices are designed to be welcoming and inclusive, with a focus on creating a positive and supportive work environment. At blithequark, we value diversity and inclusion, and we believe that these principles are essential to creating a vibrant and innovative workplace culture. We're an equal opportunity employer, and we strive to create an equitable experience for all our candidates throughout the application and interview process. Compensation, Perks, and Benefits We offer a competitive compensation package, as well as a range of perks and benefits, including flexible working hours, opportunities for professional development, and a supportive team environment. We're committed to creating a positive and rewarding work experience for all our employees, and we're excited to have you join our team. Conclusion If you're a motivated and detail-oriented student looking to gain hands-on experience in customer service and billing, we encourage you to apply for this exciting opportunity. As a part-time Customer Experience Billing Specialist at blithequark, you'll have the chance to make a real impact, develop your skills, and be part of a supportive and inclusive team. Don't miss out on this opportunity to join a dynamic and innovative company that's changing the way businesses operate. Apply now to start your journey with blithequark!