Lead Content Developer and Customer Trust Content Manager – E-commerce and Digital Content Strategy Expert at blithequark

Introduction to blithequark and the Role At blithequark, we are passionate about creating exceptional customer experiences through clear, concise, and straightforward content. As a leader in e-commerce and digital innovation, we recognize the importance of high-quality content in driving customer trust and satisfaction. Our Customer Trust Content Management (CTCM) team plays a vital role in developing and managing content that supports our global operations and customer-facing communications. We are now seeking an experienced and skilled Lead Content Developer to join our CTCM team and contribute to the development of standard operating procedure documents, email communications, and other critical content for internal and external audiences. A Day in the Life of a Lead Content Developer at blithequark As a Lead Content Developer at blithequark, you will be responsible for developing and editing content that drives customer trust and satisfaction. Your day will be filled with exciting challenges, including: Developing standard operating procedure documents for risk and fraud investigators Creating email communications for blithequark's customers Documenting operational processes and creating messaging for a global audience Collaborating with global stakeholders to understand business priorities and legal requirements Improving content readability, discoverability, and usability Troubleshooting tool issues impacting content and flagging issues to the relevant tech team You will be the owner of the investigator and customer experience, and your work will have a direct impact on the success of our customers and the growth of our business. About the CTCM Team at blithequark The CTCM team at blithequark is a global team based in multiple locations, including the US, UK, Costa Rica, Ireland, and India. We are a diverse and dynamic team that supports investigators by updating and managing content to support global operations. We use data to make decisions about our content, and we advocate for the investigator and customer experience while balancing advocacy with the need for action. Our team measures success by having clear and simple content that answers readers' questions before they arise. Key Responsibilities As a Lead Content Developer at blithequark, your key responsibilities will include: Developing and editing high-quality content that drives customer trust and satisfaction Collaborating with global stakeholders to understand business priorities and legal requirements Improving content readability, discoverability, and usability Troubleshooting tool issues impacting content and flagging issues to the relevant tech team Contributing to team-level goals and initiatives Working on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously Essential Qualifications To be successful in this role, you will need: Experience managing complex content projects Experience with project management Mastery of verbal and written English communications Strong editorial background and exceptional proofreading and content creation skills Strong content strategy and information architecture skills Demonstrated success at learning and explaining business processes Ability to prioritize and manage multiple stakeholder relationships and needs in a fast-paced environment Ability to solve problems and work without close direction in ambiguous environments Ability to troubleshoot and report issues via the appropriate channels Good judgment and effective communication Able to work in a diverse team Preferred Qualifications While not essential, the following qualifications are preferred: 3+ years experience managing content projects of medium or high complexity Experience working as part of a global team Experience in a multi-language publishing environment, including translation memories, terminology databases Experience creating content for translation and localization Experience in editorial/peer review Strong attention to detail and organizational skills Experience with HTML, XML, DITA, or content management systems (CMS) Bachelor's degree in a related field Experience with, or exposure to, CTPS Operations or business processes for blithequark customers Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Lead Content Developer, you will have access to a range of career growth opportunities and learning benefits, including: Professional development training and workshops Mentorship and coaching from experienced leaders Opportunities to work on high-impact projects and initiatives Collaboration with cross-functional teams and stakeholders Access to the latest tools and technologies We believe in empowering our employees to deliver their best work and providing them with the support and resources they need to succeed. Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and dynamic company culture. Our work environment is fast-paced and collaborative, with a focus on innovation, creativity, and customer obsession. We believe in empowering our employees to deliver their best work and providing them with the support and resources they need to succeed. Our company culture is built on the following values: Customer obsession Ownership Invent and simplify Are right, a lot Learn and be curious Hire and develop the best Insist on the highest standards Think big Bias for action Frugality Earn trust Dive deep Have backbone; disagree and commit Deliver results We believe that these values are essential to our success and the success of our customers. Compensation, Perks, and Benefits At blithequark, we offer a range of compensation, perks, and benefits to our employees, including: Competitive salary and bonus structure Comprehensive health and wellness benefits Retirement savings plan Paid time off and holidays Access to the latest tools and technologies Professional development opportunities Collaborative and dynamic work environment We believe in providing our employees with the support and resources they need to succeed and thrive in their careers. Conclusion If you are a motivated and experienced content developer looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Lead Content Developer, you will have the chance to work on high-impact projects, collaborate with cross-functional teams, and contribute to the growth and success of our business. Don't miss out on this opportunity to join our dynamic and inclusive team and take your career to the next level. Apply now to become a part of the blithequark team and help us shape the future of e-commerce and digital content strategy.