Experienced Digital Customer Service Advisor – Renewable Energy and Sustainability Expert – Remote Work Opportunity with blithequark

Welcome to blithequark: Where Passion Meets Innovation Imagine being part of a team that is revolutionizing the energy industry, making it more sustainable, and putting customers at the heart of everything they do. At blithequark, we're not just another energy company; we're a group of passionate individuals dedicated to creating a better future for our planet. We're on a mission to make energy easy, accessible, and sustainable for all, and we're looking for like-minded individuals to join our journey. About the Role: Digital Customer Service Advisor We're seeking an experienced and enthusiastic Digital Customer Service Advisor to join our remote team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, providing expert advice, and resolving complex energy-related issues. If you're passionate about renewable energy, sustainability, and customer service, we want to hear from you. Key Responsibilities: Making energy easy: Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache. Solving problems like a pro: Whether it's a billing query, a meter issue, or a complex energy conundrum – you'll be on it, finding the best fix fast. End-to-end service via phone or email: No endless transfers or passing the buck – you'll handle queries from start to finish, including complaints, making sure customers get the right help the first time. Thinking on your feet: No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense. Treat every customer with the care you’d give gran: We believe in warmth, kindness, and going the extra mile – because that's what good service looks like. Making a difference: Whether it's helping someone struggling with their energy bills or advising on greener energy choices, you'll have a real impact. Working from the comfort of your own home: You'll be home-based with flexible hours, allowing you to balance your work and personal life while being part of a supportive and inspiring team. Essential Qualifications: Live for great customer service: You get a kick out of helping people and making their day that little bit better. Ask questions and embrace change: Things move fast here – you'll love learning new things and rolling with the punches. Have each other’s backs: No egos, no lone rangers – just a team of brilliant people supporting each other to do their best. Care about the planet: We're fighting climate change, and we want people who share our passion for a greener future. Spot problems and fix them: If something's not working, you'll be the first to figure out a better way – and make it happen. Preferred Qualifications: Experience in customer service, preferably in the energy or sustainability sector. Excellent communication and problem-solving skills. Ability to work independently and as part of a remote team. Familiarity with renewable energy and sustainability principles. Basic computer skills and proficiency in Microsoft Office. Skills and Competencies: Strong customer service skills, with a focus on empathy and understanding. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and adapt to changing situations. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Career Growth Opportunities and Learning Benefits Regular training sessions and workshops on renewable energy and sustainability. Opportunities for career progression and professional development. A supportive and inspiring team environment that encourages collaboration and knowledge sharing. Access to industry events and conferences to stay up-to-date with the latest trends and developments. Work Environment and Company Culture Remote working and flexible hours to balance your work and personal life. EV salary sacrifice scheme to help you drive electric and reduce your carbon footprint. Share options to give you a stake in the company's success. Weekly 'Family Dinner' catch-ups to stay connected with your colleagues and have some fun. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: A salary of £24,900 per annum. 37.5 hours per week, split over morning, evenings, and weekends. Flexible working hours to balance your work and personal life. Opportunities for career progression and professional development. A range of benefits and perks, including EV salary sacrifice, share options, and weekly 'Family Dinner' catch-ups. How to Apply If you're passionate about renewable energy, sustainability, and customer service, and you're looking for a new challenge, we want to hear from you. Our application process is designed to be flexible and accommodating, and we'll work with you to find a time that suits you. Here's what you can expect: First Stage Interview: You'll be able to speak to one of our team members or record your responses to pre-set questions at a time that fits you. Prep Call: After your first interview, you'll arrange a call with someone from our Talent Team to give you an overview of what you need to know to succeed in the next stage. Discovery Day: This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. Final Interview: The last stage is the final interview, where you'll visit our office, meet two of our leadership team, and have a chance to ask any final questions. Conclusion