Unlock Your Potential as a Senior Leader in Field Operations
Airbnb is revolutionizing the way people travel and experience new destinations. With a presence in almost every country across the globe, we're not just a platform - we're a community that fosters connection, belonging, and authenticity. As a Senior Manager, Field Operations, Americas, you'll be at the forefront of driving growth, innovation, and excellence in our Experiences & Services business, shaping the future of travel and hospitality.
About Airbnb and the Experiences & Services Team
Since its inception in 2007, Airbnb has grown to become a global phenomenon, with over 4 million Hosts welcoming more than 1 billion guests worldwide. Our Experiences & Services team is a multidisciplinary powerhouse responsible for creating unique, high-quality experiences that bring our Hosts' passions to life and create meaningful connections between our guests and local communities. As a Senior Manager, Field Operations, Americas, you'll be an integral part of this team, driving strategic growth, optimizing market performance, and nurturing a world-class community of Hosts.
The Impact You'll Make
As a Senior Manager, Field Operations, Americas, you'll lead a team of Market Leaders across multiple regions, overseeing the end-to-end strategy for supply acquisition, host quality, account management, and listing optimization. Your leadership will be pivotal in:
- Building, leading, and mentoring a high-performing team of Market Managers across the US, Mexico, and Brazil, driving operational excellence and accountability.
- Curating a world-class community of Hosts that share their passion with our customers, creating unique and memorable experiences.
- Developing and implementing comprehensive supply acquisition, host quality, and market optimization strategies that drive business growth.
- Ensuring alignment with Airbnb's overarching business goals, driving results across diverse markets, and fostering a collaborative and high-performance environment.
- Overseeing the growth and success of key markets, ensuring robust host performance and local partnerships that contribute to market leadership.
- Driving high-impact cross-functional collaboration with Product, Policy, and Community teams to ensure seamless market operations and innovation.
- Providing operational oversight and strategic direction for market-specific innovations that support scalable and localized experiences.
Your Expertise and Qualifications
To succeed in this role, you'll need:
- 12+ years of global field operations or similar experience, with 5+ years managing teams in high-growth environments.
- A proven track record of building and improving business infrastructure through rapid growth, with a keen eye for detail.
- Meaningful experience leading a consumer-oriented and customer-centric business or brand, with a deep understanding of what drives customer satisfaction.
- A consumer-centric mindset and evidence of delivering world-class products or services that exceed customer expectations.
- Extensive experience in executing large-scale programs, with a focus on local market knowledge, including partnerships with institutions, businesses, and tourism boards.
- Expertise in market-level growth strategies, supply acquisition, and performance optimization, with a strong analytical mindset.
- A strong track record of managing cross-functional relationships and influencing senior stakeholders to support revenue growth and market innovation.
- Exceptional leadership skills, with the ability to foster a positive, high-performing team culture and coach team members for current and future success.
- The ability to work within fast-paced, data-driven environments, driving results through others, and aligning market operations with long-term business objectives.
- Deep knowledge of the Americas market, with a strong network and understanding of key market drivers, trends, and challenges.
What We Offer
At Airbnb, we're committed to creating a workplace that's inclusive, supportive, and empowering. As a Senior Manager, Field Operations, Americas, you'll enjoy:
- A competitive salary and bonus structure, with a pay range of $192,000 - $240,000 USD.
- A comprehensive benefits package, including equity, Employee Travel Credits, and more.
- Opportunities for career growth and professional development, with a focus on mentorship and leadership development.
- A dynamic, remote-eligible work environment that allows you to work from anywhere in the US (with some restrictions).
- A culture that values diversity, equity, and inclusion, with a commitment to creating a workplace that's welcoming and inclusive for all.
Our Commitment to Inclusion & Belonging
At Airbnb, we believe that diverse ideas foster innovation and engagement. We're committed to working with the broadest talent pool possible, and we encourage all qualified individuals to apply. We strive to provide a disability-inclusive application and interview process, and we're happy to provide reasonable accommodations to support your application.
Ready to Apply?
Don't hesitate to apply if you're passionate about driving growth, innovation, and excellence in the Experiences & Services business. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with Airbnb!
To learn more about this opportunity and to apply, please click on the link to our application portal. We can't wait to hear from you!
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