**Job Title:** Dedicated Phone and Chat Specialist with Bonus Opportunities at blithequark

**Introduction:** Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark, a dynamic and forward-thinking organization that's revolutionizing the way essential healthcare workers connect with facilities in need of their expertise. As a Phone and Chat Specialist with blithequark, you'll play a vital role in facilitating this critical connection, ensuring that nurses and healthcare facilities can work together seamlessly to provide top-notch care to those who need it most. **About blithequark:** blithequark is a pioneering force in the healthcare industry, dedicated to empowering essential workers and connecting them with the resources they need to succeed. Our mission is to bridge the gap between healthcare professionals and facilities, fostering a culture of collaboration, innovation, and excellence. As a Phone and Chat Specialist with blithequark, you'll be part of a dynamic team that's shaping the future of healthcare and making a real difference in the lives of others. **Responsibilities:** As a Phone and Chat Specialist with blithequark, your primary responsibilities will include: * Managing large volumes of inbound and outbound calls in a timely and efficient manner * Handling multiple chat channels simultaneously, ensuring seamless communication with customers * Following established communication scripts to address various topics and concerns * Identifying customers' needs, clarifying information, researching solutions, and providing alternatives * Accessing company and client resources to accurately handle calls and provide exceptional customer service * Performing data entry and customer service tasks with precision and attention to detail * Navigating online platforms efficiently to access customer information and resources * Working with customers to resolve requests and records, ensuring that their needs are met promptly and professionally * Demonstrating flexibility and adaptability in a fast-paced environment, with the ability to pivot between tasks and maintain composure under pressure * Maintaining punctuality and attendance, with a strong commitment to meeting scheduled work hours * Providing positive and professional interactions with customers, ensuring that every conversation is a positive and memorable experience **Qualifications:** To succeed in this role, you'll need to possess the following qualifications: * 1 year of customer service or customer support experience, with a strong background in call center or office environments * Technical savvy, with the ability to navigate online platforms and software with ease * Previous remote work experience, with a strong understanding of the importance of reliable internet and a dedicated work area * Quick learning abilities, with the capacity to work independently and adapt to new situations * Strong phone and verbal communication skills, with active listening and problem-solving abilities * A background check that meets state and federal laws, ensuring a safe and secure work environment * Type 35 words per minute accurately, with a strong focus on accuracy and attention to detail **Pay and Benefits:** As a Phone and Chat Specialist with blithequark, you can expect a competitive compensation package, including: * Starting pay of $14/hour, with shift differential (extra $1/hr nights and weekends) and possible increase after 90 days pending attendance and performance * Paid training, with a comprehensive 3-week program that covers all aspects of the role * Full-time status, with 40 hours of work per week * Flexible scheduling, with shifts between 7:00am-7:00pm (CST) and rotating weekends * Equipment provided, with a dedicated laptop or desktop and necessary software and hardware * Opportunities for career growth and professional development, with a focus on continuous learning and improvement **Work Environment and Culture:** As a Phone and Chat Specialist with blithequark, you'll be working in a dynamic and supportive environment that values collaboration, innovation, and excellence. Our team is dedicated to delivering exceptional customer experiences, and we're committed to creating a culture that's inclusive, diverse, and fun. You'll have the opportunity to work with a talented team of professionals who share your passion for making a difference in the lives of others. **Hardware and Software Requirements:** To ensure seamless performance and efficiency, we require the following hardware and software specifications: * Processor: Intel Core i5 5200 Series or greater * Memory: 8GB on Windows 8.1 / 10 64 bits * Screen Resolution: 1280x768 or higher, with dual monitors required * USB headset * Up-to-date antivirus software, with a recent scan completed * Firewall enabled, with a secure and reliable internet connection **How to Apply:** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for the Phone and Chat Specialist role with blithequark. Click the link below to submit your application and join our dynamic team of professionals who are shaping the future of healthcare. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in all aspects of our business. We welcome applications from qualified candidates of all backgrounds, and we're dedicated to creating a workplace that's inclusive, respectful, and supportive of all employees. **Disclaimer:** The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.