**Experienced Full Stack Customer Service Representative – Compensation Recovery and Client Support**

At blithequark, we're dedicated to helping individuals who have suffered or lost loved ones due to negligence. Our mission is to provide hope and support to those in need, and we're seeking a highly skilled and compassionate Customer Service Representative to join our team. **About blithequark** Founded in 2015, blithequark has been a leading advocate for those affected by the harmful side effects of medications, medical products, consumer products, and toxins. Our team is passionate about making a difference in the lives of our clients, and we're committed to providing exceptional service and support. **Job Summary** As a Customer Service Representative at blithequark, you will be responsible for connecting with clients who have expressed interest in potential compensation for their injuries. You will work in a fast-paced, dynamic environment, utilizing your exceptional communication and problem-solving skills to provide top-notch service to our clients. This is a remote opportunity, and you will be working from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace. **Key Responsibilities** * Connect with clients through an automated dialer, with the goal of speaking with 40-50 callers per day, of which 1-5 may qualify for compensation * Utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts to ensure accurate and efficient communication with clients * Achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals * Participate in training and other learning opportunities to expand knowledge of the position and stay up-to-date on industry developments * Adhere to all company policies and procedures, and assist with other projects as needed * Self-troubleshoot and problem-solve basic IT issues to ensure seamless communication with clients **Requirements** * 2+ years of experience in a call-center environment, with a strong background in sales-focused customer service * Excellent verbal and written communication skills, with the ability to communicate effectively with clients and colleagues * Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound decisions * Ability to work in a fast-paced, dynamic environment, with the flexibility to manage your schedule and work at your own pace * Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook), with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU * High-speed internet (50Mbps with 100MBps upload minimum - standard internet) * Reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) * Ability to work 40+ hours per week, with flexibility to manage your schedule and work at your own pace **Preferred Qualifications** * Experience working in a compensation recovery or client support environment * Strong background in sales-focused customer service, with a proven track record of meeting or exceeding sales targets * Ability to work in a team environment, with a focus on collaboration and communication * Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions **What We Offer** * Competitive hourly rate, with the potential for commissions and bonuses, resulting in a total compensation package of up to $33.00+/hour ($70,000+) * Comprehensive benefits package, including health insurance, vision, and dental coverage * Paid holidays and paid time off (PTO) * Eligibility for overtime outside of the training period * Opportunity to work in a dynamic, fast-paced environment, with the flexibility to manage your schedule and work at your own pace **Work Environment** * Remote work opportunity, with the flexibility to manage your schedule and work at your own pace * Ability to work from the comfort of your own home, with a quiet, distraction-free space * Access to state-of-the-art technology and equipment, including phone software (VICI), Proprietary Customer Relationship Database (CRM), and reliable Noise Cancellation Headset **Training and Development** * Comprehensive training program, with a focus on developing your skills and knowledge in the compensation recovery and client support environment * Ongoing learning opportunities, with the ability to participate in training and other learning activities to expand your knowledge and stay up-to-date on industry developments **How to Apply** If you're a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the position and submit your application. **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!