Instructional Designer (full-time, remote)

PaceMate™ Education Specialist (full-time, remote) Primary Location: All U.S. Locations (remote) Why work at PaceMate? Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE™, the company’s flagship remote monitoring software platform, is enabling many of the nation’s most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate, healthcare organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity. Join Our Team Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. We are seeking an The Instructional Designerwho will be responsible for developing engaging and effective educational programs and materials that enhance learning outcomes across various platforms and for various audiences. The Instructional Designer role is key to supporting high quality learner experiences and measurable value from educational programs and activities. The Instructional Designer will support subject matter experts (SMEs) and other stakeholders in the timely creation of innovative instructional content tailored to diverse learning needs. This role will demonstrate a passion for adult learning principles, strong communication skills, and the ability to foster a collaborative learning environment. The instructional designer will work closely with partnering departments to drive measurable improvements to PaceMate’s success in internal and external educational programs that support organizational objectives. PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, Supplemental Life, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage. Essential Functions: • Collaborate with the Director, Learning and Development in the implementation of a robust learning culture at PaceMate, as appropriate. • Collaborate with SME’s to design and develop instructional materials and programs, applying best practices in instructional design, adult learning principles, and educational technology to enhance timely delivery of instructional materials (e.g., e-learning modules, instructor-led training, job aids), learner engagement and retention. • Apply learning theories and instructional design models (e.g., ADDIE, SAM, Bloom’s Taxonomy). • Collaborate with SMEs, educators, and other stakeholders to conduct needs assessments to analyze learning needs and define instructional goals and objectives. • Collaborate with software developers and subject matter experts to create training assets to support the adaptation of new features or new versions of PaceMateLIVE in tandem with release dates. • Develop scripts, storyboards, and multimedia content (video, audio, graphics). • Ensure content is accurate, current, and aligned with business or learning objectives. • Utilize authoring tools (e.g., Articulate Storyline, Rise, Adobe Captivate) and LMS platforms (e.g., PaceMate Learning Center). • Test and troubleshoot content across various platforms and devices. • Work with cross-functional teams (e.g., HR, IT, leadership) to align training with organizational goals. • Collaborate with Education Specialists to enhance clinical employee expertise by creating or curating training assets to support ongoing improvement and maintenance of clinical skillset. • Assist in curating a variety of existing product related tools and resources into a more cohesive set of accessible training assets. • Manage multiple projects simultaneously; evelop timelines, track progress, and ensure on-time delivery of education projects. • Stay current with industry trends and best practices in learning and development and instructional design. • Create assessments and evaluation tools to measure learning outcomes and the effectiveness of instructional programs. • Act as an organizational advocate and assist in ensuring PaceMate’s Mission, Vision, and Customer Service standards are met. Adhere to the Code of Conduct and all Company Policies and Procedures. Education, Experience, and Core Competency Requirements • Undergraduate degree in Instructional Design, Education, Human Resources, Organizational Development or a related field (Master’s degree preferred), or an equivalent combination of education and experience. • Demonstrated experience in instructional design. Proficiency in e-learning development tools (e.g., Articulate Storyline) and LMS platforms (e.g., Reach 360). • Strong understanding of adult learning theories and instructional design methodologies. Excellent written and verbal communication skills, with the ability to present complex information clearly and engage diverse audiences. • Ability to work collaboratively in a team-oriented environment and manage multiple projects effectively. • Strong organizational skills and attention to detail. • Experience with graphic design software (e.g., Adobe Creative Suite), experience building materials for training workflows in a healthcare company or experience with digital adoption platforms such as WalkMe or Pendo a strong plus. • Thorough understanding of supporting a remote or virtual workforce preferred. Reporting Relationships Supervised by: Director of Learning and Development Supervises: None Compensation Range: $80,000 - $95,000.00 Required Equipment: Must have access to stable, reliable internet access. COMPANY DESCRIPTION PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE®. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.® About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.