**Experienced Technical Customer Support Specialist – Voice AI Agent Deployment and Contact Center Automation**

Are you passionate about delivering exceptional customer experiences and staying at the forefront of innovative technology? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a pioneering no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. As a Technical Customer Support Specialist on our East Coast team, you will play a vital role in helping our customers succeed with our cutting-edge platform. You will be the voice of blithequark, providing timely and thoughtful resolutions to customer inquiries, advocating for their needs, and driving product improvement. If you're a customer-centric problem-solver with a passion for technology, we want to hear from you. **About blithequark** blithequark is a trailblazing company that's revolutionizing the way businesses interact with AI. Our no-code platform empowers customers to deploy voice AI agents that automate phone calls, streamlining contact center operations and business process outsourcing. With a focus on innovation, agility, and customer satisfaction, we're building a team of talented individuals who share our vision for a more efficient and effective future. **Key Responsibilities** As a Technical Customer Support Specialist, you will be responsible for: * Handling 20-30+ new tickets per day in Zendesk, covering a range of topics from billing issues to API requests * Responding to customer inquiries via Zendesk and email, providing timely and thoughtful resolutions * Processing refunds and supporting other operational needs as required * Staying up-to-date with product updates and features to assist customers effectively * Creating bug reports and feature requests on behalf of customers, and advocating for their prioritization * Testing new features and functions before they are released to customers **Essential Qualifications** To succeed in this role, you will need: * 1-2 years of experience in customer support, preferably in a technical or software-related field * Strong knowledge of Zendesk and customer support software * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities * Strong attention to detail and organizational skills * Ability to learn quickly and adapt to new technologies and processes **Preferred Qualifications** While not required, the following qualifications would be beneficial: * Experience with AI or machine learning technologies * Knowledge of API requests and integrations * Familiarity with agile development methodologies * Experience working in a remote or flexible work environment **Skills and Competencies** To excel in this role, you will need to possess: * Strong technical skills, including knowledge of software development, API requests, and integrations * Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders * Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues * Ability to work independently and as part of a team, with a focus on collaboration and customer satisfaction * Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees and providing opportunities for growth and development. As a Technical Customer Support Specialist, you will have the chance to: * Work with innovative technology that's reshaping the industry * Collaborate with a talented team of engineers, product managers, and customer success professionals * Develop your technical skills and knowledge of AI and machine learning technologies * Take on new challenges and responsibilities as you grow and develop in your role * Participate in regular training and development programs to stay up-to-date with the latest technologies and best practices **Work Environment and Company Culture** blithequark is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about delivering exceptional customer experiences and working together to achieve our goals. We believe in: * Empowering our employees to take ownership of their work and make a meaningful impact * Fostering a culture of collaboration, innovation, and continuous learning * Providing opportunities for growth and development, with a focus on employee satisfaction and well-being * Celebrating our successes and learning from our failures, with a focus on continuous improvement **Compensation, Perks, and Benefits** As a Technical Customer Support Specialist at blithequark, you can expect: * A competitive salary and benefits package, including health insurance, retirement savings, and paid time off * Opportunities for professional growth and development, with a focus on employee satisfaction and well-being * A flexible work environment, with the option to work remotely or in our office * Access to cutting-edge technology and innovative tools, with a focus on customer satisfaction and success * A dynamic and supportive team environment, with regular social events and team-building activities **Conclusion** If you're a customer-centric problem-solver with a passion for technology, we want to hear from you. As a Technical Customer Support Specialist at blithequark, you will have the chance to work with innovative technology, collaborate with a talented team, and make a meaningful impact on our customers' success. Apply now to join our team and be part of a company that's revolutionizing the way businesses interact with AI.