**Experienced Customer Success Manager – Scale and Growth at blithequark**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Success Manager, where you'll play a pivotal role in helping our customers achieve scale and success with our innovative solutions. At blithequark, we're revolutionizing the future of legal operations through cutting-edge AI technology. Our mission is to empower organizations to streamline their operations, reduce costs, and improve efficiency. As a key member of our Customer Success team, you'll work closely with our customers to understand their unique needs, provide tailored support, and ensure they're getting the most out of our system. **About blithequark** blithequark is a dynamic and forward-thinking organization that's committed to innovation and excellence. Our team is comprised of industry experts, thought leaders, and passionate individuals who are dedicated to making a meaningful impact in the world of legal operations. We're proud to be a leader in our field, and we're constantly pushing the boundaries of what's possible with AI technology. **Key Responsibilities** As an Experienced Customer Success Manager at blithequark, your primary responsibilities will include: * **Customer Onboarding**: Develop and execute customized onboarding plans to ensure seamless integration of our system with our customers' existing infrastructure. * **Account Management**: Build and maintain strong relationships with our customers, understanding their unique needs, and providing tailored support to drive adoption and growth. * **Success Planning**: Collaborate with our customers to develop and implement strategic success plans that align with their business objectives and goals. * **Stakeholder Management**: Work closely with multiple stakeholders, including Legal Ops, Legal, Finance, and IT, to ensure a unified understanding of our system and its benefits. * **Data Analysis**: Analyze customer data to identify trends, opportunities, and areas for improvement, and develop actionable insights to inform our product roadmap and customer success strategies. * **Process Improvement**: Continuously evaluate and improve our customer success processes to ensure we're delivering exceptional experiences and driving business growth. **Essential Qualifications** To be successful in this role, you'll need: * **2+ years of professional experience** in Customer Success, Account Management, or Implementation, preferably in the legal software industry. * **Background in Consulting or Software**, with a strong understanding of the legal operations landscape. * **Experience with Salesforce and Customer Success tools**, including CRM, sales automation, and customer success platforms. * **Startup Experience working within a small Customer Success Org.**, with a proven track record of driving growth and delivering exceptional customer experiences. * **Excellent communication and interpersonal skills**, with the ability to build strong relationships with customers, stakeholders, and cross-functional teams. **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * **Experience with AI technology** and its applications in the legal operations industry. * **Knowledge of legal software and its integration with existing infrastructure**. * **Certifications in Customer Success**, such as CSM or CSAT. * **Experience with data analysis and visualization tools**, including Tableau, Power BI, or Google Data Studio. **Skills and Competencies** To succeed in this role, you'll need to possess: * **Exceptional communication and interpersonal skills**, with the ability to build strong relationships with customers, stakeholders, and cross-functional teams. * **Strong analytical and problem-solving skills**, with the ability to analyze complex data and develop actionable insights. * **Proven ability to work in a fast-paced environment**, with multiple priorities and deadlines. * **Collaborative mindset**, with the ability to work effectively with cross-functional teams and stakeholders. * **Adaptability and flexibility**, with the ability to pivot quickly in response to changing customer needs and business requirements. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Success Manager, you'll have access to: * **Regular training and development opportunities**, including workshops, webinars, and conferences. * **Mentorship and coaching**, with experienced leaders and professionals in the industry. * **Opportunities for career advancement**, with a clear path for progression to senior roles. * **Flexible work arrangements**, including remote work options and flexible hours. **Work Environment and Company Culture** blithequark is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our team is comprised of passionate individuals who are dedicated to making a meaningful impact in the world of legal operations. We're committed to creating a work environment that's: * **Collaborative and inclusive**, with opportunities for growth and development. * **Flexible and adaptable**, with a focus on work-life balance. * **Innovative and forward-thinking**, with a commitment to pushing the boundaries of what's possible with AI technology. **Compensation, Perks, and Benefits** As a valued member of our team, you'll enjoy a competitive compensation package, including: * **Salary**: A competitive salary based on experience and qualifications. * **Benefits**: Comprehensive health, dental, and vision insurance, as well as 401(k) matching and paid time off. * **Perks**: Flexible work arrangements, including remote work options and flexible hours, as well as access to our state-of-the-art fitness center and on-site cafeteria. **How to Apply** If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant certifications or references to [insert contact information]. We can't wait to hear from you!