Experienced eCommerce Specialist - Video Chat Representative for Exceptional Guest Service and Accessibility Support

Introduction to blithequark At blithequark, we are passionate about delivering exceptional guest experiences that exceed expectations. As a leader in the entertainment and hospitality industry, we recognize the importance of providing accessible and inclusive services to all our guests. Our commitment to excellence and guest satisfaction has earned us a reputation as a premier destination for families and individuals from around the world. We are now seeking an experienced and dedicated eCommerce Specialist - Video Chat Representative to join our team in Tampa, Florida, and contribute to our mission of creating magical experiences for all our guests. Job Overview As an eCommerce Specialist - Video Chat Representative at blithequark, you will play a vital role in providing exceptional guest service and support to our guests with disabilities. You will be responsible for assisting guests in registering for our Disability Access Service, providing information and recommendations on our accessibility services, and ensuring that all guests have an outstanding experience. This is an exciting opportunity to join a dynamic team and make a real difference in the lives of our guests. Key Responsibilities Proactively answer guest accessibility-related questions and make recommendations for our guests with disabilities to improve support, provide information, and handle situations related to Accessibility Services Communicate efficiently through video/phone calls and balance multiple chat interactions and computer applications while being engaged and comfortable in video calls Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs Maintain integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader Meet required departmental metric expectations and efficiency goals when handling guest accounts Complete all required company training and compliance courses Be flexible with work schedule, including overtime, weekends, and holidays Qualifications and Skills To be successful in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and handle multiple tasks simultaneously. You should be comfortable with technology and have experience working with various systems and applications, including Microsoft Office Tools and Guest Service Suite. Essential Qualifications Sales and Service Experience in a customer service or contact center environment with knowledge and interest in blithequark property, products, and services Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills Written, verbal, and interpersonal communication skills Comfortable asking discovery questions to acquire relevant information from guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation Preferred Qualifications Previous experience working with individuals with disabilities or accessibility needs Experience in related roles such as Guest Services or Guest Relations with knowledge of our Services for Guests with Disabilities Sales and closing skills when overcoming objections Bilingual Knowledge of Theme Parks, Guest, and Cast Tools is a plus: Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya Career Growth and Development At blithequark, we are committed to the growth and development of our cast members. As an eCommerce Specialist - Video Chat Representative, you will have access to a range of training and development opportunities, including paid training classes and performance assessments. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional guest experiences. Work Environment and Company Culture blithequark is a dynamic and inclusive workplace that values diversity and promotes a culture of respect and empathy. We believe in creating a work environment that is supportive, collaborative, and fun, and we are committed to making a positive impact on the communities we serve. As a cast member, you will be part of a team that is dedicated to excellence and guest satisfaction, and you will have the opportunity to make a real difference in the lives of our guests. Compensation and Benefits blithequark offers a competitive compensation package, including a starting pay rate of $18.90/hour. We also offer a range of benefits, including paid training, opportunities for career growth and development, and a dynamic and inclusive work environment. Conclusion If you are a motivated and dedicated individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. As an eCommerce Specialist - Video Chat Representative at blithequark, you will have the chance to make a real difference in the lives of our guests and be part of a dynamic team that is committed to excellence and guest satisfaction. Don't miss out on this opportunity to join our team and start your career with blithequark today!