Experienced Strategic Customer Success Engineer for Enterprise Software Solutions and Technical Account Management

Introduction to blithequark blithequark is a pioneering force in the fraud detection space, empowering developers to combat online fraud at its core. With a strong focus on open-source innovation, our flagship project has garnered significant attention and adoption within the developer community. As a globally dispersed, 100% remote company, we pride ourselves on our collaborative and dynamic work environment. Our commitment to radical new ideas and customer satisfaction has led to substantial investments from reputable venture capital firms, underscoring our potential for growth and impact in the industry. About the Role We are seeking an exceptional Strategic Customer Success Engineer to join our team at blithequark. In this critical role, you will serve as the primary technical point of contact for our enterprise customers, ensuring they derive maximum value from our products and services. Your expertise will be instrumental in driving successful product adoption, addressing complex technical challenges, and fostering strong relationships with key stakeholders. By collaborating closely with our Customer Success Managers, Sales, Product, and Engineering teams, you will play a pivotal role in delivering tailored solutions that meet the unique needs of our most strategic clients. Key Responsibilities Technical Expertise: Provide expert guidance on the deployment, integration, and optimization of our products, acting as the primary technical resource for our largest customers. Customer Onboarding: Lead the technical onboarding process for new strategic customers, ensuring a seamless and efficient setup that aligns with their specific requirements and goals. Ongoing Support: Offer ongoing technical support and troubleshooting to enterprise clients, addressing their concerns promptly and effectively to ensure high customer satisfaction. Customer Advocacy: Serve as the voice of the customer within blithequark, advocating for their needs and working with internal teams to ensure customer satisfaction and loyalty. Product Adoption: Partner with clients to align blithequark’s roadmap with their priorities, driving broader adoption of our capabilities and capturing feedback to shape product direction and deliver long-term impact. Relationship Management: Build and maintain strong relationships with key technical and business stakeholders within enterprise accounts, driving thought leadership and acting as a trusted advisor and strategic partner. Reporting and Analysis: Monitor and analyze customer health metrics and usage data, leveraging visualization tools to distill insights and create reports that highlight trends, risks, and opportunities, translating findings into actionable recommendations for clients and internal teams. Essential Qualifications Experience: 5+ years of experience in a customer success, professional services, or solutions engineering role, preferably within a SaaS or enterprise software environment with a focus on large accounts. Technical Skills: Strong hands-on JavaScript experience in a professional environment, especially in debugging or building integrations. Experience working with RESTful APIs and other web services. Strong SQL skills; PostgreSQL experience preferred for debugging issues and surfacing insights into customer usage and integration behavior. Familiarity with software development lifecycles and modern API architectures. Experience with at least one of our supported SDK languages (Go, Node.js, Python, PHP, C#, Java) is preferred. Bonus: experience deploying serverless functions or working with cloud platforms like Cloudflare Workers or AWS Lambda, especially in the context of API integrations. Problem-Solving: Exceptional troubleshooting skills with the ability to diagnose and resolve complex technical issues independently. Communication: Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders. Adaptability: Track record of thriving in highly ambiguous, fast-paced environments. Customer Focus: Demonstrated ability to understand customer needs and deliver solutions that drive success. Collaboration: Proven ability to work cross-functionally with sales, product, and engineering teams to achieve common goals. Education: Bachelor’s degree in Computer Science, Engineering, or a related field is preferred. Preferred Qualifications Experience working in a remote environment and managing remote relationships effectively. Familiarity with agile development methodologies and version control systems like Git. Knowledge of cloud computing platforms and their applications in enterprise software solutions. Certifications in customer success, sales, or engineering fields are a plus. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Strategic Customer Success Engineer, you will have opportunities to expand your technical expertise, develop leadership skills, and contribute to the evolution of our products and services. Our dynamic environment and collaborative culture encourage continuous learning, innovation, and professional advancement. Work Environment and Company Culture blithequark prides itself on its inclusive, remote-first work environment that values diversity, equity, and inclusion. We believe in fostering a culture where every team member feels respected, valued, and empowered to contribute their best work. Our team is passionate about making a positive impact in the fraud detection space, and we are committed to creating a workplace that reflects our values of innovation, customer satisfaction, and teamwork. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a cash base salary range of $150,000 – $170,000 for US-based employees, along with a bonus structure. Our benefits package includes comprehensive health insurance, retirement savings plans, and generous paid time off. We also provide opportunities for professional development, education assistance, and access to the latest technologies and tools to support your work. Conclusion If you are a motivated and experienced technical professional looking to make a significant impact in the fraud detection space, we encourage you to apply for the Strategic Customer Success Engineer role at blithequark. Join our dynamic team and contribute your expertise to drive customer success, product adoption, and business growth. Together, let's shape the future of online fraud prevention and create a more secure digital landscape for all. Apply now to become a part of blithequark’s innovative team and embark on a rewarding career journey that combines technical challenge, customer focus, and professional growth.