Experienced Payroll Customer Success Manager – Global Payroll and HRIS Services Expertise for Long-Term Customer Partnerships

Welcome to blithequark At blithequark, we are revolutionizing the way modern organizations navigate global employment, making it easier for businesses of all sizes to recruit, pay, and manage international teams. With a strong focus on our core values and a future-focused work culture, our team works tirelessly to solve ambitious problems, asynchronously, around the world. You can find blithequark team members working from 6 different continents, and all of our positions are fully remote. We encourage every member of the blithequark team to bring their talents, experiences, and culture to the table to help us build the best-in-class HR platform. About the Role This is an exciting opportunity to join blithequark at a pivotal moment and make a meaningful impact in the global employment space as a Payroll and HRIS Customer Success Manager. As part of our Global Payroll and HRIS Services Team, you will play a critical role as a trusted advisor and advocate for our customers. You will not only focus on building and nurturing strong, long-term relationships with customers but also have the unique opportunity to help shape, fine-tune, and improve blithequark's payroll and HRIS products. Key Responsibilities Develop deep understanding and expertise for blithequark Payroll and HRIS product(s) and services Take responsibility for the entire customer journey, and grow them into long-term partners with a direct focus on payroll services Long-term customer relationship management, ensuring the success and satisfaction of payroll customers Own client retention & expansion, within payroll products and services Identifying upselling & cross-selling opportunities, managing campaigns and product promotion, and introducing new payroll features to our client/complementary products Monitor customer complaints and provide assistance to solve any concerns or problems related to our Global Payroll and HRIS product(s) Gather customer feedback regularly and share with our Payroll, Product, Sales, Global Operations, Finance, Legal, and Growth teams, with a focus on payroll product and customer experience enhancements Work closely with the Payroll and Sales team to help ensure the right expectations are set for payroll customers Educate and train customers on key payroll information and processes to set them up for success Monitor account & customer health, preventing churn, and managing escalations, particularly those related to payroll issues What You Bring To be successful in this role, you will need to bring a strong background in customer-facing roles, such as Customer Success Management or Account Management, within the international Payroll/HR tech space. Ideally, you will have experience in a payroll product and tech-focused environment. You will also need to have a strong knowledge of global payroll software, systems, and tools, with an understanding of HR/payroll compliance and regulations. Expertise in customer-facing roles such as CSM or Account Management within the international Payroll/HR tech space, ideally in a payroll product and tech-focused environment Strong knowledge of global payroll software, systems, and tools, with an understanding of HR/payroll compliance and regulations Proven ability to onboard, grow, retain, and develop customer relationships, driving customer satisfaction and success Skilled in building strong relationships with key stakeholders across all levels of customer and internal organizations to align on business goals Experience leading and executing cross-departmental projects, with solid organizational abilities to manage multiple priorities and complex projects simultaneously Strong problem-solving skills with a proactive approach to resolving customer issues and delivering tailored solutions Excellent verbal and written communication skills, with the ability to convey complex ideas clearly, influence stakeholders, and deliver impactful presentations or product demonstrations Passion for identifying opportunities to optimize customer experience, including introducing additional features or services that align with customer needs Adept at monitoring account health by analyzing usage metrics, identifying gaps, and implementing strategies to ensure customer retention and satisfaction Self-driven and autonomous, with the ability to take ownership of tasks, work independently, and manage priorities with minimal supervision Experience in working in fast-paced environments Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Payroll Customer Success Manager, you will have the opportunity to develop your skills and expertise in a rapidly growing and evolving field. You will be working with a talented team of professionals who are passionate about delivering exceptional customer experiences and driving business success. We offer a range of training and development programs, including mentorship, coaching, and formal training, to help you achieve your career goals. Work Environment and Company Culture At blithequark, we pride ourselves on our unique and inclusive company culture. We are a fully remote team, with team members working from all over the world. We believe in flexibility and autonomy, and we trust our team members to manage their time and work effectively. We also believe in the importance of work-life balance and offer a range of benefits and perks to support our team members' well-being and happiness. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a base salary range of 58,700 GBP - 66,000 GBP, depending on location and experience. We also offer a range of benefits and perks, including flexible paid time off, flexible working hours, 16 weeks paid parental leave, mental health support services, stock options, learning budget, home office budget & IT equipment, and budget for local in-person social events or co-working spaces. How to Apply If you are a motivated and ambitious professional looking for a new challenge, please submit your application, including your CV and a cover letter, to our website. We look forward to hearing from you! Conclusion At blithequark, we are committed to delivering exceptional customer experiences and driving business success. As a Payroll Customer Success Manager, you will play a critical role in helping us achieve our goals. If you are passionate about payroll and HRIS, and you are looking for a new challenge, please apply now to join our team. We look forward to hearing from you!