Experienced Technical Customer Service Associate – Delivering Exceptional Support and Driving Customer Success in the Life Sciences Industry at blithequark

Introduction to blithequark Imagine being part of a mission-driven organization that is revolutionizing the life sciences industry by helping companies bring therapies to patients faster. At blithequark, we are pioneers in industry cloud, and our values of Do the Right Thing, Customer Success, Employee Success, and Speed are at the heart of everything we do. As one of the fastest-growing SaaS companies in history, we have surpassed $2B in revenue in our last fiscal year, with extensive growth potential ahead. Our commitment to making a positive impact on our customers, employees, and communities is unwavering, and we are proud to have become a public benefit corporation (PBC) in 2021, legally bound to balancing the interests of all our stakeholders. About the Role We are seeking an experienced Technical Customer Service Associate to join our team and play a critical role in delivering exceptional customer experiences. This role is ideal for individuals who are passionate about providing top-notch support, working with software, and building strong relationships with customers. As a Technical Customer Service Associate at blithequark, you will have the opportunity to work with a talented team of professionals who share your values and are committed to making a difference in the life sciences industry. Key Responsibilities Advise end users on best practices when using blithequark's applications, ensuring they get the most out of our software solutions Identify and resolve client issues associated with blithequark's applications, providing timely and effective support to ensure customer satisfaction Build strong and professional relationships with all users of blithequark's applications, fostering trust and loyalty with our customers Provide recommendations and feedback on client service improvements and product development, helping us to continuously improve and innovate Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers, upholding blithequark's values and reputation Maintain accurate records of all email, telephone, and chat correspondence related to the role, ensuring seamless communication and follow-up Essential Qualifications 1+ year of relevant experience in a customer service role, preferably in the software or life sciences industry Effective communication, organizational, and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously Professional telephone manner, with excellent verbal and written communication skills, and the ability to articulate complex technical information in a clear and concise manner Demonstrated competence in standard computer packages, including Word, Excel, and PowerPoint, with the ability to quickly learn new software applications Ability to quickly understand client requirements and needs, and articulate potential solutions, with a strong focus on customer satisfaction and success Preferred Qualifications Excellent verbal and written communication skills in a second language, with the ability to support customers in multiple languages Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing priorities and deadlines Knowledge of the life sciences industry, with a strong understanding of the challenges and opportunities facing our customers Experience with customer relationship management (CRM) software, with the ability to manage customer interactions and data effectively Skills and Competencies Strong technical skills, with the ability to learn and support complex software applications Excellent problem-solving and analytical skills, with the ability to identify and resolve customer issues effectively Strong communication and interpersonal skills, with the ability to build strong relationships with customers and coworkers Ability to work in a team environment, with a strong focus on collaboration and mutual support Strong attention to detail, with a focus on quality and accuracy in all aspects of the role Career Growth and Development At blithequark, we are committed to the growth and development of our employees, and we offer a range of opportunities for career advancement and professional development. As a Technical Customer Service Associate, you will have the opportunity to develop your skills and knowledge, and take on new challenges and responsibilities as you grow in your role. Our comprehensive training program will provide you with the skills and knowledge you need to succeed, and our mentorship program will pair you with an experienced professional who can provide guidance and support. Work Environment and Company Culture At blithequark, we are proud of our dynamic and inclusive work environment, and we are committed to fostering a culture of diversity, equity, and inclusion. Our headquarters is located in the San Francisco Bay Area, with offices in more than 15 countries around the world, and we offer a range of flexible work arrangements, including remote work options, to support our employees' needs and preferences. We are an equal opportunity employer, and we welcome applications from diverse candidates who share our values and are passionate about making a difference in the life sciences industry. Compensation and Benefits We offer a competitive compensation package, including private health insurance, and a range of other benefits and perks, such as flexible work arrangements, professional development opportunities, and access to cutting-edge technology and tools. Our comprehensive benefits package is designed to support the health, well-being, and financial security of our employees, and we are committed to providing a positive and supportive work environment that allows our employees to thrive. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional support and driving customer success, we encourage you to apply for this exciting opportunity to join our team as a Technical Customer Service Associate. At blithequark, we are committed to making a positive impact on our customers, employees, and communities, and we are excited to welcome talented and dedicated professionals who share our values and are passionate about making a difference in the life sciences industry. Apply now to join our team and start your journey with blithequark today!