**Experienced Senior Customer Success Manager – Driving Business Transformation and Growth at blithequark**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in fast-paced environments where no two days are the same? Look no further than blithequark, a leading innovator in the service delivery industry. We're seeking an experienced Senior Customer Success Manager to join our team and help our customers maximize the value of our solutions. **About blithequark** blithequark is a pioneering company that brings companies and service professionals together through an integrated, easy-to-use platform. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us. With a strong focus on customer success, we strive to help our customers transform their business through the adoption of our solutions. **Why is this role important to blithequark?** At blithequark, we believe that a strong Customer Success team is the driving force behind value creation. Our Customer Success team focuses on business transformation, strategy execution, and consistently delivering positive outcomes every day for our customers. As a Senior Customer Success Manager, you will play a critical role in driving customer retention, adoption, and growth by understanding success metrics and delivering value across the customer lifecycle. **What you'll get to do:** As a Senior Customer Success Manager at blithequark, you will have the opportunity to: * Drive customer retention, adoption, and growth by understanding success metrics and delivering value across the customer lifecycle. * Build strong customer relationships through regular touch points (cadence calls, training, Executive Business Reviews) and by sharing best practices. * Understand customer KPIs, uncover business needs, and deliver tailored solutions and training based on personas, industry, and company size. * Act as a trusted advisor by maintaining deep knowledge of customer industries, product features, benefits, and contract details. * Proactively monitor customer health, prioritize initiatives, and manage multiple customer projects to address pain points and improve outcomes. * Identify and qualify upsell or expansion opportunities, leading solution discussions with decision-makers, managers, and frontline users. * Advocate for customers internally by sharing business requirements, enhancement requests, and representing Customer Success in GTM launches and VOC processes. **You might be a good fit if you have:** * 5+ years of experience in customer success, account management, solution architecture, or business analysis, with a track record of driving customer growth through value delivery. * Strong expertise in business transformation, organizational change management, and influencing C-level stakeholders with measurable results. * Skilled in leading large-scale programs and collaborating across internal and external cross-functional teams. * Hands-on approach with strong problem-solving, prioritization, and time management skills in fast-paced environments. * Proficient in Salesforce/CRM tools, Google Workspace, and Excel; committed to core values of customer focus, collaboration, courage, and resilience. **Why we think you'll love it here:** At blithequark, we offer a unique and dynamic work environment that values work-life balance, community involvement, and professional growth. Some of the benefits you can expect include: * Unlimited paid time off * Annual vacation bonus * Individualized growth + development plans * Strong values around work/life balance * Community involvement opportunities * Competitive benefits: medical, dental, vision, paid parental leave + 401K * Exposure to cutting-edge technologies to solve meaningful problems **Additional Information** We're an equal opportunities employer and welcome applications from diverse candidates. If you don't meet 100% of the requirements for this role, but still feel you'd be a good fit, we want to hear from you! We review all applications and may even have another open position where you are the perfect fit. **Compensation** At blithequark, we share the value of transparency and enable this during our recruiting process. We believe it's essential to share the compensation range to best understand the full opportunity of a role! We select our initial range based on reliable compensation survey data. Other factors we consider in setting the specific pay for an individual will generally include, among other things, experience, specialized skills, work location, and internal equity to provide competitive offers. The range stated below is a starting point of the compensation conversation, and we'd like to hear what your compensation expectations are too! * Base Salary Range: $85,000 - $100,000 (Minnesota or other Zone 3) * On-Target Earnings Range: $125,000 - $140,000 (Minnesota or other Zone 3) **How to Apply** If you're a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!