**Experienced Customer Success Manager – Healthcare SaaS Solutions**

Are you a seasoned Customer Success professional with a passion for delivering exceptional experiences to healthcare providers? Do you thrive in fast-paced environments where no two days are the same? We're seeking an experienced Customer Success Manager to join our team at blithequark, a leading health tech company that's revolutionizing the way healthcare providers deliver care. **About blithequark** At blithequark, our mission is simple: to help providers deliver exceptional care. We're a founder-led and privately held company that empowers our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. **Our Culture** We're a human-first company that's accelerating the future of healthcare with AI. Our employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. We believe in empowering our people to be the architects of a smarter healthcare future, where collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. **The Role** As a Customer Success Manager at blithequark, you'll be responsible for managing and providing world-class partnerships to our clients, ensuring they're optimizing the use and value of our solutions. You'll work closely with our clients to understand their objectives, align those with our solutions, and provide guidance to help them achieve successful and valuable outcomes. You'll also work cross-functionally with internal teams to advocate on behalf of our customers, maximize expansion, adoption, and retention of subscriptions, and make our customers successful. **Key Responsibilities:** * Build, grow, and expand client relationships at all levels, identifying and maintaining critical contacts across various functional areas of the organization (administration, IT, clinical, financial, etc.) * Speak to all market segments/lines of business and make recommendations that impact the business holistically * Leverage product and industry knowledge to clearly communicate the company vision and meet customer goals * Maintain an understanding of blithequark's products & services, industry knowledge, and trends to drive customer engagement * Develop and execute strategic account plans (Success Plans), identify organizational goals, and provide guidance to clients to achieve successful and valuable outcomes * Conduct business reviews (Success Reviews) with key contacts/decision makers to drive further adoption and increase value of blithequark solutions * Work with clients to understand their objectives and align those with blithequark solutions * Consult with clients to solve problems by having value-based conversations * Work cross-functionally with internal teams to advocate on behalf of customers, as well as maximize expansion, adoption, and retention of subscriptions to make our customers successful and ensure their requests are prioritized and addressed * Work closely with the Account Executive in identifying and uncovering possible sales expansion opportunities to make our customers successful * Proactively provide early warning and turnaround strategies that focus on customer health and mitigate churn * Act as a point of escalation, when required, to help manage customer expectations, and develop Save plans for at-risk accounts * Demonstrate empathy in all customer dealings * Communicate effectively to quickly gain buy-in from internal and/or external stakeholders * Flexible when facing tough calls and embrace difficult conversations * Convey outcomes and objectives timely via written documentation * Meet and exceed KPIs while maintaining strong client relationships **Required Experience:** * You are passionate about working with teammates and customers to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations * Experience in a Customer Success role managing a book of business, preferably in the healthcare SaaS space * Strong customer orientation focused on delivering customer outcomes * Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments * Proven track record of sustaining and growing relationships and delivering results * Excellent communication and presentation skills * Good analytical and problem-solving skills * Strong leadership ability and collaborative working style * Experience using a CRM tool (Salesforce and/or Gainsight) **Preferred Experience:** * EHR experience * Long-term post-acute care domain knowledge is an asset * Experience presenting to and building relationships with executives **Contract Terms:** * This role is to cover a maternity leave from December 2025 through March 2027 * Start date would be November 3rd, 2025 * Hourly Rate: $47 - $51 USD * Contractors at blithequark are paid hourly, and are not eligible for benefits or paid time off. In addition to the hourly rate, you'd be paid 4% per hour to make up for those benefits you aren't receiving. **Benefits & Perks:** * Benefits starting from Day 1! * Retirement Plan Matching * Flexible Paid Time Off * Wellness Support Programs and Resources * Parental & Caregiver Leaves * Fertility & Adoption Support * Continuous Development Support Program * Employee Assistance Program * Allyship and Inclusion Communities * Employee Recognition … and more! **Equal Employment Opportunity:** It is the policy of blithequark to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. blithequark welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. **How to Apply:** If you're a motivated and results-driven Customer Success professional looking to join a dynamic team that's changing the face of healthcare, apply now to become a part of blithequark's journey.