**Experienced Customer Success Manager - Value Realization at blithequark**

Are you a customer-centric professional with a passion for driving growth and maximizing value for clients? Do you thrive in a fast-paced environment where no two days are the same? Look no further than this exciting opportunity to join blithequark as a Customer Success Manager - Value Realization. **About blithequark** blithequark is a market-leading SaaS solution that enables senior living communities to better care for their residents. With over 8,000 communities around the world using our software, we're committed to building world-class software that improves the quality of life for seniors and enhances clinical, business, compliance, and operational performance for our customers. Our mission is to revolutionize the senior living industry by delivering innovative solutions that make a real difference in people's lives. **The Role** As a Customer Success Manager - Value Realization at blithequark, you'll be the voice and main point of continuous value for our customers. You'll proactively engage users to maximize product adoption, identify growth opportunities, and forge strong customer relationships. On the reactive side, you'll manage billing concerns, process issues, churn indications, and pricing questions—ultimately transforming them into opportunities to strengthen value. This role blends strategic outreach with nimble problem-solving, requiring both persuasion and empathy. **Key Responsibilities** * Drive Customer Value: Schedule success check-ins and outreach campaigns to ensure customers fully leverage key modules—CRM, eMAR, EHR, Billing, Move-Ins. Partner with internal teams to ensure world-class experiences for our customers throughout their lifecycle * Momentum Management: Catalyze usage during adoption dips—analyze data, diagnose friction, and coordinate solutions * Serve as a product expert, guiding customers on best practices and helping them leverage blithequark features to overcome challenges * Issue Resolution: Respond swiftly to pricing queries, churn flags, and support escalations, turning challenges into constructive conversations * Playbook Development: Build and evolve outreach sequences, adoption frameworks, negotiation scripts, objection-handling guides, and retention flows * Ensure that all customers derive maximum value from their investment with blithequark, leveraging success plans to demonstrate ROI * Strategically guide clients on how our tools and partnership can impact their business to secure their top initiatives * Customer Advocacy: Collect feedback, spotlight success stories, and facilitate case studies to amplify customer voice * Take client satisfaction to the next level by acting as your clients' internal advocate * Be an exceptional communicator not only towards the customer, but internally too, to appropriately manage customer concerns and needs **Requirements** * Experience in SaaS Success/Inside Sales: 2–5 years in roles like CSM, SDR, retention, or customer growth—especially in high-volume outreach environments * Proactive mindset: Comfortable cold outreach—calls, emails, demos—with a track record of converting conversations into outcomes * Analytical edge: Familiarity with CRM/reporting tools—Salesforce, Gainsight, HubSpot, or Excel/SQL—to monitor patterns and derive insights * Strong at asking good questions, active listening, and navigating sensitive discussions (billing, churn, pricing) * Independent & structured: A self-starter who thrives in building processes and working without micromanagement * Belief in cross-functional teamwork with Sales, Product, Support, and Marketing to drive customer success * Bonus: Hands-on with SaaS onboarding, value realization, retention campaigns, or renewals management. Bachelor's degree required * Solution-oriented attitude, attention to detail, resourcefulness, and a strong ability to multitask * Superior internal/external customer service and strong collaboration skills * Early adopter of tools to streamline workflows * Ability to craft written and visual materials in alignment with company brand guidelines and tone * Proven problem-solving abilities and a solutions-oriented mindset * Enthusiasm for healthcare, especially senior healthcare or healthcare for those with intellectual and developmental disabilities **What We Offer** * Competitive salary and benefits package * Opportunity to work with a market-leading SaaS solution in the senior living industry * Collaborative and dynamic work environment * Professional development and growth opportunities * Flexible work arrangements, including remote work options * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and customer-focused professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **About the Team** Our team is based in Milwaukee, but we are open to this position being fully remote. We're a collaborative and dynamic group of professionals who are passionate about delivering exceptional customer experiences. We're committed to building a diverse and inclusive team that reflects the communities we serve. **Why Join blithequark?** At blithequark, we're dedicated to making a positive impact on the lives of seniors and their families. We believe that our software has the power to transform the senior living industry, and we're looking for talented professionals like you to help us achieve our mission. Join our team and be part of something bigger than yourself.