**Experienced Customer Experience Specialist (German & English) – Join blithequark's Dynamic Team**

Are you passionate about delivering exceptional customer experiences and making a real impact in the lives of entrepreneurs and small businesses? Do you thrive in a dynamic, remote-first environment where innovation and collaboration come together? If so, we invite you to join blithequark, a leading provider of website-building solutions, as an Experienced Customer Experience Specialist (German & English). **About blithequark** blithequark is a rapidly growing, profitable company founded in 2007 by three school friends in Northern Germany. Today, we have a team of over 250 employees from 50 nationalities working in over 15 countries. Our headquarters is located in Hamburg, where our teams work together in person. We started as a website builder and have helped create over 32 million websites for businesses. Over the years, our portfolio has expanded to cater specifically to the needs of solo entrepreneurs and small businesses, offering a GDPR-compliant website builder with AI, online shops, text generators, social media integration, SEO, and more. We continuously develop new products and services that make the lives of small business owners easier and help them grow their businesses. If you're inspired by our mission and want to work for a dynamic company where you can make a real impact from day one, we'd love to get to know you! **Your Mission** As a Customer Experience Specialist, you'll play a crucial role in our mission by being the first point of contact for our customers. You'll empower them to achieve their goals by providing exceptional support, guidance, and solutions that enable them to start, manage, and scale their businesses with confidence. Your work will directly impact their success and ensure they feel supported every step of the way. **What to Expect at blithequark** * Provide exceptional support to our customers through various channels, including email, chat, phone, and video calls. * Offer personalized recommendations for improving our customers' websites and proactively support them in starting, running, and growing their businesses. * Resolve customer complaints and issues with effective solutions. * Collaborate with cross-functional teams (e.g., Content & Learning, Product & Engineering) to improve the customer experience and provide feedback for product and process optimization. * Stay up-to-date with our products and services and continuously acquire knowledge of new features. * Support the development and improvement of processes and guidelines for the customer experience to enhance efficiency and customer satisfaction. * Stay informed about industry trends and competitors' offerings to effectively answer customer inquiries and provide recommendations. * Represent blithequark and our mission to customers who interact with us. * Work 5 days a week with possible flexibility regarding workdays, including occasional Saturdays (about once a month). **What We're Looking For** * Fluent German and English language skills (additional European languages are a plus). * Good knowledge of German culture. * A customer-centric "Let's do this" mentality: proactive, motivated, flexible, and open to change. * Excellent communication skills, including the ability to explain complex topics simply, clearly, and helpfully. * Strong interpersonal skills to build relationships with customers, show empathy, and address diverse needs. * Well-developed problem-solving and decision-making skills. * A strong interest in technology and internet-related topics. * Passion and motivation to learn, improve, and try new things. * Ability to prioritize multiple tasks in a dynamic environment and meet deadlines without losing sight of details. * Willingness to collaborate with the team, share knowledge, and support colleagues when needed. * Openness to working in an international environment that values diversity and inclusion. **What We Offer** * **Inspirational Mission**: We're driven by a vital mission – to support solo entrepreneurs and small businesses in achieving success and contributing to the sustainability and vitality of the communities they serve. * **Flexibility and Trust**: Our work environment thrives on flexibility and trust. We offer the opportunity to work completely remotely or in the office. We also encourage part-time work to foster your entrepreneurial spirit. * **International, Diverse Team**: Our team is a mosaic of over 250 employees from more than 50 nationalities working in 15 different countries. We're proud of our openness and inclusivity, with a DEI-led council and active ERGs ensuring every voice is heard. * **Development and Career Opportunities**: We invest in your growth with company-wide access to LinkedIn Learning. From day one, you'll have the chance to bring your ideas and make a real impact. Our flat hierarchies and fast decision-making processes provide an open platform for your professional development. **Additional Benefits** * Bonus payment for setting up your home office. * A unique Workation Policy allowing you to work from various locations. * An employee assistance program offering resources and guidance. * And a benefit that keeps paying off: up to three free blithequark websites for your personal or professional projects, which you can keep forever. **Equal Opportunities Employer** blithequark is proud to be an equal opportunities employer. This means we don't discriminate based on origin (or that of your parents) or ethnic background, skin color, language(s) you speak, or whether you have a disability or not. Your age, gender, gender identity, sexual orientation, religion, faith, or political views won't affect your application. Our diverse team values and appreciates individuality. We welcome diversity and believe it enriches our company, making us stronger and more innovative. Apply and let's create a workplace where everyone can thrive, regardless of background or identity. **By submitting your application, you confirm you've read and understood blithequark's Privacy Policy for Applicants.** Originally posted on Himalayas