**Experienced Customer Success Manager – Healthcare Technology and Digital Health**
At blithequark, we're on a mission to revolutionize the way healthcare professionals work, leveraging cutting-edge technology to free them from administrative burdens and enhance the quality and accessibility of care. Our team is a dynamic, passionate group of innovators and problem-solvers who are dedicated to making a meaningful impact in the healthcare industry. We're seeking an experienced Customer Success Manager to join our team in Canada, who will be responsible for owning the end-to-end customer experience across diverse customer segments, helping clinicians adopt and love our innovative solutions. **About blithequark** blithequark is a leading provider of healthcare technology solutions, dedicated to modernizing documentation and equipping healthcare organizations with AI assistants that simplify clinical and non-clinical work. Our vision is to create a world where every clinician practices with AI systems that enhance their productivity, quality of care, and patient satisfaction. We're committed to innovation, collaboration, and customer satisfaction, and we're looking for like-minded individuals to join our team. **Job Summary** As a Customer Success Manager at blithequark, you will be responsible for ensuring that our customers achieve measurable success and realize value from our solutions. You will lead onboarding and training, track and improve metrics along the customer journey, drive strategic adoption, enhance retention and growth, and build executive-level relationships with our customers. You will also collaborate with cross-functional teams, including Product, Operations, and Sales, to drive market growth and inform product development. **Key Responsibilities** * Own customer outcomes: Be the strategic partner for a portfolio of blithequark's customers, ensuring they achieve measurable success and realize value. * Lead onboarding & training: Lead onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows. * Track and improve metrics along customer journey: Track and analyze metrics such as time-to-first-value and early activation, and develop strategies to improve them. * Drive strategic adoption: Develop and execute tailored adoption plans to maximize user engagement and satisfaction, enhancing the continued love for blithequark's solutions among clinicians. * Enhance Retention & Growth: Identify expansion opportunities, mitigate churn risks, and work cross-functionally to deepen product engagement. * Implementation: Drive the end-to-end implementation process, ensuring a seamless experience for our customers. * Customer advocacy: Build executive-level relationships and become the voice of the customer internally, advocating for their needs and priorities and showcasing wins. * Continuous engagement: Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies. * Resolve operational blockers: Collaborate with Product, Engineering, and Support teams to ensure a smooth customer experience. * Feedback insights: Gather and share insights to influence product development and feature prioritization. * Improve Process & Playbook development: Refine and scale customer success playbooks, frameworks, and collateral to ensure consistency and efficiency. **What We Look For** * 2-4 years of experience in a customer-facing role, with a background in healthcare ideal but not required. * Highly organized and able to manage multiple projects and competing priorities, while maintaining attention to detail and quality. * Ability to execute closely with cross-functional teams, including Product, Operations, and Sales, to drive market growth. * Self-motivated, with a bias for action and unafraid to get hands dirty to solve a wide range of shifting challenges and priorities. * Impeccably sharp, omnitalented, and humble, with a willingness to take ownership and lead complex projects. * Strong intuition, creativity, and common sense to lead complex projects and drive results. * Experience in healthcare is great, but not required. Fluency in French is also a plus. **Other Things to Know** * Attitude is more important than experience, so if you're a hungry, competitive, and highly motivated operator who has a knack for problem-solving and building relationships, we want to hear from you. * We're a fast-paced and dynamic team, and we're looking for someone who can keep up with our pace and contribute to our growth and success. **Why Join blithequark?** * We're a company that's passionate about making a difference in the healthcare industry, and we're looking for like-minded individuals to join our team. * We offer a dynamic and supportive work environment, with opportunities for growth and development. * We're committed to innovation and customer satisfaction, and we're looking for someone who shares our values and is passionate about delivering exceptional results. **What We Offer** * Competitive salary and benefits package. * Opportunities for growth and development, with a focus on career advancement. * Collaborative and dynamic work environment, with a team of passionate and dedicated professionals. * Flexible work arrangements, including remote work options. * Professional development opportunities, including training and education programs. **How to Apply** If you're a motivated and results-driven individual who is passionate about delivering exceptional customer success, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!