Experienced Customer Profit Strategist – Driving Business Growth and Profitability through Innovative Solutions and Exceptional Customer Experience

Welcome to blithequark blithequark is a fast-growing SaaS company on a mission to make every salon and spa more profitable. We are already the highest-rated salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years. Our team is fully remote, fun, and ambitious, and we get together every few months in person. As we grow, we’re looking to attract high-potential individuals who want to be part of a winning team. About the Role We’re looking for a sharp, resourceful, and customer-obsessed Profit Strategist to join our small but mighty Customer Profit Team. This role is built for someone who loves working directly with customers, knows how to think on their feet, and can confidently lead conversations around strategy, structure, and outcomes. Your main job will be to help our customers grow their profit through blithequark’s most powerful tools—flows, memberships, packages, rebooking campaigns, and more. This role is 75% live customer calls and 25% strategic outreach and campaign follow-up. If you're energized by direct impact, real conversations, and problem-solving in real time, you'll thrive in this position. You'll be working closely with our customers to understand their unique needs and challenges, and developing tailored solutions to help them achieve their goals. Why This Role Matters This team is still early—but we’re building something with serious momentum. Our job is to make sure customers actually use the powerful tools they're paying for—and when we do that right, they stay longer, grow faster, and make more money. You’ll be on the frontlines of that, helping businesses implement profit-driving strategies, refining our outreach and messaging, and shaping the future of this team alongside us. We're looking for someone who is self-directed, solutions-oriented, and comfortable navigating grey areas. We’re figuring things out as we go, and we want someone excited by that—not overwhelmed by it. If you're a strategic thinker, a creative problem-solver, and a passionate advocate for customer success, we want to hear from you. Key Responsibilities Run ~6-8 customer calls per day, helping business owners optimize for profit and efficiency using blithequark tools Guide customers through flow creation, offer structuring, membership design, and seasonal campaign strategy Think on your feet—every call is different, and the customer often doesn’t know what they need until you uncover it with them Follow up with leads from outreach campaigns and promo pushes to drive bookings and conversions Support with outbound messaging to key segments (e.g., expiring credits, missed opportunities, vertical-specific promos) Help track and manage pipeline in Airtable and Salesforce (don’t worry, we’ll train you up) Collaborate cross-functionally to build smarter processes, share customer insights, and refine what works Essential Qualifications 2+ years experience in customer success, onboarding, or sales-like environments Strong presentation and verbal communication skills—you can own a Zoom room Comfort navigating ambiguity—our calls don’t follow a script, and no two are the same Confidence talking strategy: you’re not afraid to ask questions, pitch ideas, or challenge assumptions Highly organized with a systems mindset (experience with Airtable, Notion, or Intercom is a plus) Ability to work independently, move fast, and handle multiple tasks without letting anything drop Preferred Qualifications Industry experience (salon, medspa, wellness), or previous use of blithequark Experience with sales or customer success tools like Salesforce, HubSpot, or Zendesk Knowledge of marketing automation platforms like Marketo, Pardot, or Klaviyo Certifications in customer success, sales, or marketing (e.g., CSPO, SDR, HubSpot Inbound Sales) Skills and Competencies To succeed in this role, you'll need to possess a unique blend of skills and competencies, including: Exceptional communication and interpersonal skills Strategic thinking and problem-solving abilities Ability to work in a fast-paced, dynamic environment Strong organizational and time management skills Proficiency in sales or customer success tools and technologies Knowledge of marketing automation platforms and strategies Career Growth Opportunities At blithequark, we're committed to helping our team members grow and develop in their careers. As a Profit Strategist, you'll have opportunities to: Develop your skills and expertise in customer success, sales, and marketing Take on additional responsibilities and contribute to the growth and development of our team Collaborate with other departments and teams to drive business outcomes and achieve company goals Participate in training and development programs to enhance your skills and knowledge Work Environment and Company Culture At blithequark, we're proud of our fun, ambitious, and fully remote team. We believe in creating a work environment that is supportive, inclusive, and empowering, and we're committed to helping our team members thrive and succeed. As a Profit Strategist, you'll be part of a dynamic and collaborative team that is passionate about delivering exceptional customer experiences and driving business growth. Compensation, Perks, and Benefits We offer a competitive compensation package, including: Health, dental, vision, life & LTD insurance Generous monthly wellness budget for gym memberships, yoga, etc. Premium subscription to the Calm app & One Medical membership Flexible and unlimited PTO 401k plan available (no matching) Employee stock option program Conclusion If you're a motivated, customer-obsessed, and strategic thinker who is passionate about driving business growth and profitability, we want to hear from you. As a Profit Strategist at blithequark, you'll have the opportunity to make a real impact on our customers' businesses, develop your skills and expertise, and contribute to the growth and success of our team. Apply now to join our dynamic and collaborative team and start your journey with blithequark today!