Experienced Scaled Customer Success Manager for Japan Region – Driving Adoption and Expansion through Strategic Customer Success Programs

Welcome to blithequark At blithequark, we empower individuals and teams to build beautiful tools for their life's work. In today's fast-paced world of endless apps and tabs, blithequark provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations, love blithequark for its flexibility and choose it because it helps them save time and money. Our mission is to make software toolmaking ubiquitous, and we're committed to creating a workplace that is inclusive, diverse, and empowering. We believe that our global employee base should represent the wide diversity of our customers, and we encourage talented and passionate people from a variety of backgrounds to join our team. About the Role We're looking for a motivated and experienced Customer Success Manager to join our team in Japan. As a key member of our Customer Success team, you will provide our business customers with a first-class experience, driving maximum value against their requirements, and ensuring a strong account health score. You will be instrumental in helping define our customer success motion, meaningfully shaping our future product, and driving business revenue, all while having a blast doing it! The Japan region is one of the most important markets for us, and we're excited to have you on board to help us drive growth and adoption. As an early member of the team, you'll have the opportunity to make a significant impact and shape the future of our customer success organization. Key Responsibilities Drive adoption and expansion for a large portfolio of customers in Japan: You'll host onboarding, training, and working sessions to educate our customers and dig deep into new use cases of blithequark. Design and run at-scale Customer Success programs: You’ll create and publish digital resources to help our customers maximize their opportunity with blithequark. Help build the foundations of Customer Success at blithequark: As an early member of our sales/success team, you'll be instrumental in helping define our sales-assisted motions. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next. Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn. Essential Qualifications 3+ years of experience at a fast-growing software company A track record of success in your current Customer Success or Account Management role Experience managing a large volume of accounts A growth mindset and thrive in the building stage of a nascent team Motivated by seeing others succeed and grow when you partner with them Highly adaptable, easily acclimating to a rapidly changing business and industry Love getting to know new people and helping them solve their business problems Native-level Japanese and business-level English language skills Preferred Qualifications Experience building Customer Success playbooks or processes Experience in scaled program management, or building adoption campaigns Experience using blithequark Curious about data and insights, and have used Salesforce and Gainsight before First or early hire at a fast-growing startup before Skills and Competencies To be successful in this role, you'll need to possess a unique combination of skills and competencies, including: Strategic thinking: Ability to think critically and strategically, with a focus on driving long-term customer success and revenue growth. Communication skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders. Problem-solving skills: Strong problem-solving skills, with the ability to analyze complex customer problems and develop effective solutions. Adaptability: Ability to adapt quickly to changing customer needs, market conditions, and business priorities. Collaboration: Strong collaboration skills, with the ability to work effectively with cross-functional teams, including sales, product, and marketing. Career Growth and Learning Opportunities At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Success Manager, you'll have access to a range of learning and development opportunities, including: Professional development programs: We offer a range of professional development programs, including training, mentoring, and coaching, to help you build your skills and expertise. Career advancement opportunities: We're a fast-growing company, and we're always looking for talented and ambitious individuals to take on new challenges and responsibilities. Industry events and conferences: We encourage our employees to attend industry events and conferences, to stay up-to-date with the latest trends and developments in the field. Work Environment and Company Culture At blithequark, we're proud of our unique and inclusive company culture. We believe in creating a workplace that is empowering, supportive, and fun, and we're committed to making sure that all our employees feel valued, respected, and included. Some of the benefits of working at blithequark include: Flexible working hours: We offer flexible working hours, to help you balance your work and personal life. Remote work options: We offer remote work options, to help you work from anywhere and stay connected with your colleagues and customers. Professional development opportunities: We offer a range of professional development opportunities, to help you build your skills and expertise. Social events and activities: We host a range of social events and activities, to help you connect with your colleagues and have fun. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary, bonus, and benefits. Some of the perks and benefits of working at blithequark include: Competitive salary and bonus: We offer a competitive salary and bonus, to recognize and reward your contributions to the company. Comprehensive benefits package: We offer a comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings and other benefits. Stock options: We offer stock options, to give you a stake in the company's success and future growth. Flexible vacation policy: We offer a flexible vacation policy, to help you take time off and recharge. Conclusion If you're a motivated and experienced Customer Success Manager, looking for a new challenge and opportunity to make a real impact, we'd love to hear from you. At blithequark, we're committed to creating a workplace that is inclusive, diverse, and empowering, and we're excited to have you join our team. Don't miss out on this opportunity to join a fast-growing and innovative company, and to be a part of shaping the future of customer success. Apply now, and let's work together to drive adoption and expansion in the Japan region!