Experienced French Speaking Customer Support Team Member – Delivering Exceptional Customer Experiences in the Pet Food Industry at blithequark

Welcome to blithequark At blithequark, our mission is to bring health and happiness to dogs and their humans all over the world. We believe dogs deserve the best - so we make fresh, tasty, and healthy dog food. Cooked gently with high-quality ingredients and delivered in perfect portions. As a fast-growing company that started in the UK and expanded into the Netherlands in 2022, our Amsterdam office is right above the Vijzelgracht metro station, where we work with a team of dedicated professionals (and plenty of happy office dogs). As a B-Corp certified company, you can be sure you’re joining a sustainable business that cares deeply about our people, our product, and our planet. We're committed to making a positive impact on the environment and society, and we're excited to have like-minded individuals join our team. About the Role We’re looking for a French speaking Customer Love Team Member with excellent communication skills who can bring smiles (and wagging tails) to our customers in the Netherlands and Belgium. You will join a team of fellow Benelux Customer Love Team members who are all dedicated to ensuring the customer experience for our dogs and their humans is top of the bill. This role is available full-time (39 hours) or part-time (minimum 32 hours), and you’ll work hybrid: at least 1 day per week (on Wednesdays) in our Amsterdam office and the rest from home. We're hoping to find someone who can join us in October 2025 and is available to work 4 or 5 days per week from Monday–Saturday, including occasional Saturdays (at least once per month). If you're open to working Saturdays more consistently to help reduce weekend backlog, that's a bonus! Key Responsibilities Be the friendly face & voice of blithequark for our customers in Belgium (specifically Wallonia) and the Netherlands Connect with customers via phone, email, live chat, and social media Solve a wide range of questions and requests with care and efficiency Surprise our customers with thoughtful extras to make their experience unforgettable Gather feedback and share insights with the wider blithequark team to help us improve Support our culture of Customer Love and contribute to keeping our Trustpilot score at 4.8+ ⭐ About You Fluent in English and French (written & spoken) Strong preference if you’re also fluent in Dutch or Flemish Ability to work 32-39 hours a week Ability to work from our Amsterdam office a minimum of 1 day a week Based in the Netherlands, with a valid work permit Willing and excited to travel to other blithequark markets every 3-6 months to join social events and workshops Passion for solving problems and creating great customer experiences Comfortable working independently and as part of a team Attention to detail and organised in your work Open to feedback and eager to learn You love dogs! Essential and Preferred Qualifications In addition to the above requirements, we're looking for someone with a strong customer service background and excellent communication skills. If you have experience working in a similar role, that's a plus! We're also looking for someone who is proactive, flexible, and able to work in a fast-paced environment. As a Customer Love Team Member, you'll be the face of blithequark, and we're looking for someone who can represent our brand values and mission. If you're passionate about delivering exceptional customer experiences and making a positive impact on the lives of dogs and their humans, we'd love to hear from you! Skills and Competencies Excellent communication and interpersonal skills Ability to work in a fast-paced environment and prioritize tasks effectively Strong problem-solving skills and attention to detail Ability to work independently and as part of a team Proficient in Microsoft Office and other software applications Experience with customer service software and tools (e.g. Zendesk, Freshdesk) Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including workshops, webinars, and online courses. We also provide a €500 annual learning & development budget to help you pursue your interests and develop new skills. As a Customer Love Team Member, you'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You'll also have the chance to contribute to the growth and development of our company, and to make a positive impact on the lives of dogs and their humans. Work Environment and Company Culture Our Amsterdam office is a vibrant and dynamic workspace that's filled with happy office dogs and talented professionals. We're a company that values diversity, inclusion, and equality, and we're committed to creating a work environment that's welcoming and supportive to all employees. We offer a range of perks and benefits, including weekly free team lunches, a ClassPass discounted membership, and a Lease a Bike scheme. We also have a strong focus on work-life balance, and we offer flexible working hours and remote work options to help you achieve your goals. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: Gross annual salary: €33,500 including holiday allowance (based on full-time 39 hrs) 25 vacation days + 1 additional day of anniversary leave per year of service 5 extra 'paws' days per year (for wellbeing, learning or to add to your holidays) €500 annual learning & development budget Pension plan with ASR Doenpensioen (3% employer / 3% employee contribution) Full travel reimbursement (NS Business Card or km allowance, up to €350/month) Hybrid working – work from our office at least 1 day a week, feel free to work from home on the other days Remote-First periods (August & Christmas) Weekly free team lunches in our Amsterdam office ClassPass discounted membership with employer contribution Lease a Bike scheme Extensive parental leave Paid sabbaticals after 5 years Volunteering time at dog shelters during working hours Discount on blithequark for your dog (or your friends’!) Monthly socials, fun team activities & an office full of dogs Conclusion If you're passionate about delivering exceptional customer experiences and making a positive impact on the lives of dogs and their humans, we'd love to hear from you! As a Customer Love Team Member at blithequark, you'll have the opportunity to work with a talented team of professionals who share your values and passions. You'll also have the chance to contribute to the growth and development of our company, and to make a real difference in the world. So why not apply today and join our team of dedicated professionals who are passionate about delivering exceptional customer experiences? We can't wait to hear from you!