Experienced Part-Time Customer Service Representative – Remote Position for Blithequark Member Service Center

Introduction to Blithequark Blithequark is a leading international membership warehouse chain, dedicated to providing exceptional service and support to its members. As a remote part-time customer service representative, you will play a vital role in ensuring that our members receive the highest level of service and support. Our team is passionate about delivering outstanding customer experiences, and we are looking for like-minded individuals to join our team. Job Highlights We offer a competitive salary, a dynamic work environment, and opportunities for growth and development. As a part-time customer service representative, you will have the opportunity to work with a talented team of professionals who are dedicated to providing exceptional service and support to our members. Competitive salary: $20.50 - $30.90 per hour Part-time position: 24 – 40 hours per week Evening shift: Flexible scheduling to accommodate your needs Remote position: Work from the comfort of your own home Immediate openings available: Start your new career today Job Description As a part-time customer service representative, you will be responsible for answering a high volume of incoming phone calls and member-facing chats, providing information and support to our members, and resolving issues in a friendly and efficient manner. You will be the liaison between our members, vendors, buying, and operations staff, and will use problem-solving and critical thinking skills to resolve order, product, and delivery issues. Answer incoming phone calls and member-facing chats in a timely and professional manner Determine member needs and provide appropriate solutions, including answering general questions and researching complex situations Consider and offer compensations as necessary Operate as the liaison between our members, vendors, buying, and operations staff Use multiple computer programs simultaneously on multiple screens while on the phone or responding to chats Use problem-solving and critical thinking skills to resolve order, product, and delivery issues Required Skills, Abilities, and Certifications To be successful in this role, you will need to have the following skills, abilities, and certifications: High School Diploma or GED preferred Ecommerce Member Service Agent Certification after completion of 14-day training course Previous customer service experience preferred Customer Service, computer literacy, professional business writing, proficiency with typing (Minimum typing speed of 30 wpm), and excellent communications skills required Must be able to work a flexible schedule, including weekends and split days off Recommended Skills, Abilities, and Certifications In addition to the required skills, abilities, and certifications, we recommend the following: Strong background in customer service, including excellent communication skills, prompt friendly service, and excellent follow-through Ability to adapt and work well under pressure in a fast-paced environment Ability to take ownership and solve problems Ability to demonstrate learning and decision-making skills Strong time management skills Bilingual capabilities a plus Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a part-time customer service representative, you will have access to training and development programs, including our 14-day training course, to help you succeed in your role. You will also have opportunities to advance within the company and take on new challenges. Work Environment and Company Culture Blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We value our employees and offer a range of benefits, including: 401(k) and 401(k) matching Dental insurance Health insurance Paid time off Vision insurance We are also committed to creating a welcoming and inclusive workplace, and offer a range of programs and initiatives to support our employees, including: Disability accommodations Inclusive of minority and disadvantaged groups LGBTQ+ friendly workplace Age-inclusive Diversity and inclusion training or programs Compensation, Perks, and Benefits In addition to our competitive salary, we offer a range of perks and benefits, including: Flexible scheduling Remote work options Opportunities for advancement and growth Comprehensive training and development programs A dynamic and supportive work environment Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a part-time customer service representative at blithequark, you will have the opportunity to make a real difference in the lives of our members, and to be part of a dynamic and supportive team. Don't miss out on this opportunity to join our team and start your new career today!