Experienced Dynamics 365 Customer Engagement Architect – Strategic Consulting, Design, and Advisory Services for Digital Transformation

Introduction to blithequark At blithequark, we are the intelligent transformation partner, solution-focused, tech-powered, and intelligence-fueled. As a global technology and services leader, we power the world's best brands, today and into the future. With unique data and insights, deep industry expertise, and advanced technology solutions, we help companies become refreshingly simple to work, interact, and transact with. Our mission is to shape new game-changing careers in over 70 countries, attracting the best talent to join our team of innovators and thought leaders. About the Concentrix Catalyst Team at blithequark The Concentrix Catalyst team at blithequark is the driving force behind our transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. By combining human-centered design, powerful data, and strong tech, we accelerate transformation and provide market-leading technology and insights to modernize and simplify the customer experience. Job Overview We are seeking an experienced Dynamics 365 Customer Engagement Architect to join our professional services team. As a seasoned expert in Dynamics 365 and F&O engineering, architecture, or similar roles, you will play a pivotal role in shaping the design, development, and optimization of Dynamics F&O deployments, as well as facilitating smooth migration and modernization to Dynamics 365 Finance & Operations (D365 F&O). Your technical acumen and functional expertise in Dynamics F&O (cloud) will be essential in delivering strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Key Responsibilities Design, develop, and optimize Dynamics F&O deployments, ensuring seamless integration with third-party systems and smooth migration to D365 F&O Facilitate the development of comprehensive system documentation and ERP process instructions, ensuring knowledge transfer and effective collaboration with cross-functional teams Collaborate with clients to understand their business requirements and provide tailored solutions, leveraging your expertise in Customer Engagement and Dynamics 365 functionality Develop and deliver technical or functional training and knowledge transfer sessions, ensuring that clients and internal teams are equipped to maximize the benefits of our solutions Stay up-to-date with the latest trends and advancements in Dynamics 365 and F&O, applying your knowledge to drive innovation and excellence in our services Essential Qualifications Proven track record in Dynamics 365 and F&O engineering, architecture, or similar roles, with a strong technical acumen and functional expertise in Dynamics F&O (cloud) Experience with Customer Engagement, including implementations, management, and integration with third-party systems Demonstrated expertise in ERP software, including system architecture, best practices, and version control systems (e.g., Azure DevOps, GitHub) Strong teamwork skills, with the ability to collaborate effectively in a cross-functional team environment and communicate technical concepts to non-technical stakeholders Excellent communication skills, capable of articulating technical concepts and fostering productive collaboration with clients and internal teams Preferred Qualifications Experience in system integration and interfacing with third-party systems, including knowledge of system integration techniques and Starter Kit configuration In-depth knowledge of Dynamics 365 Customer Engagement architecture and customization development, including modules such as Customer Service and Omnichannel Understanding of ERP system administration and best practices, including experience with version control systems and development tools Proficiency in documenting technical designs and system configurations, with the ability to create and maintain comprehensive system documentation and ERP process instructions Skills and Competencies Strong analytical and problem-solving skills, with the ability to address complex technical challenges and propose effective solutions Experience in delivering technical or functional training and knowledge transfer sessions, with the ability to communicate technical concepts to non-technical stakeholders Understanding of ERP system architecture and best practices, including experience with system integration and interfacing with third-party systems Ability to work in a fast-paced environment, prioritizing multiple projects and deadlines while maintaining attention to detail and quality Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. As a Dynamics 365 Customer Engagement Architect, you will have access to a range of training and development opportunities, including: Professional development programs, designed to enhance your technical and functional skills Leadership development opportunities, providing you with the skills and knowledge to take on more senior roles Collaboration with experienced professionals, who can provide guidance and mentorship Opportunities to work on complex and challenging projects, applying your skills and expertise to drive innovation and excellence Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. Our employees are our greatest asset, and we strive to create a work environment that is supportive, collaborative, and empowering. As a Dynamics 365 Customer Engagement Architect, you will be part of a dynamic and innovative team, working together to drive digital transformation and deliver exceptional results for our clients. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a range of perks and benefits designed to support your well-being and career development. These may include: Competitive salary and bonus structure Comprehensive health and wellness program, including medical, dental, and vision coverage Retirement savings plan, including employer matching contributions Flexible work arrangements, including remote work options and flexible hours Professional development opportunities, including training and education programs Conclusion If you are a motivated and experienced Dynamics 365 Customer Engagement Architect, looking for a new challenge and opportunity to grow your career, we encourage you to apply for this exciting role at blithequark. With our commitment to innovation, excellence, and employee development, we offer a unique and rewarding work environment that will help you achieve your career goals. Join our team of innovators and thought leaders, and be part of our journey towards greater opportunities and brighter futures.