Experienced Licensed Insurance Professional - Gold Customer Service Representative for Delivering Exceptional Client Experiences and Driving Business Growth

Introduction to blithequark At blithequark, we are passionate about creating a work environment that values the growth, development, and well-being of our employees. As a purpose-driven organization, we are committed to fostering an inclusive culture where everyone can build long and meaningful careers. Our mission is to deliver exceptional customer experiences through integrity, expertise, care, and simplicity, and we are looking for talented individuals to join our team. If you are a licensed insurance professional with a passion for providing top-notch customer service, we invite you to apply for our Gold Customer Service Representative role. About the Role We are currently hiring for our Gold Customer Service licensed class, and we are seeking candidates who hold a valid P&C License or a Personal Lines License. As a Gold Customer Service Representative, you will play a key role in supporting blithequark's leadership in the independent agency channel by providing expert, around-the-clock assistance to agents. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day. Key Responsibilities Assist customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes. Deliver expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention. Provide guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services. Uphold customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Accurately maintain and track data across various computer systems. Qualifications To be successful in this role, you will need to have the following qualifications: P&C License or a Personal Lines License. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months related work experience is required with customer service experience preferred. Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. Must have a clear understanding of the organization's policies, standards, and procedures to guide customer interactions. Essential Skills and Competencies In addition to the qualifications listed above, the following skills and competencies are essential for success in this role: Strong communication and interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving and analytical skills. Ability to work effectively in a team environment. Strong customer service skills and ability to provide exceptional customer experiences. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Gold Customer Service Representative, you will have access to paid, mandatory training that will help you develop the skills and knowledge you need to succeed in this role. You will also have opportunities to advance your career and take on new challenges as you grow and develop with the company. Work Environment and Company Culture Our work environment is fast-paced and dynamic, and we are looking for individuals who are flexible and able to adapt to changing circumstances. We value diversity and inclusion, and we are committed to creating a work environment that is welcoming and inclusive to all employees. Our company culture is built on a foundation of integrity, expertise, care, and simplicity, and we are looking for individuals who share these values and are passionate about delivering exceptional customer experiences. Compensation, Perks, and Benefits We offer a competitive salary and benefits package that includes paid training, opportunities for advancement, and a comprehensive benefits package. Our pay philosophy is based on a number of factors, including skills, experience, education, certifications, and location, and we are committed to providing our employees with a fair and competitive compensation package. Why Join blithequark? At blithequark, we are passionate about creating a work environment that values the growth, development, and well-being of our employees. We are committed to fostering an inclusive culture where everyone can build long and meaningful careers, and we are looking for talented individuals to join our team. If you are a licensed insurance professional with a passion for providing top-notch customer service, we invite you to apply for our Gold Customer Service Representative role. Conclusion Thank you for considering a career with blithequark. We are excited about the opportunity to have you join our team and contribute to our mission of delivering exceptional customer experiences. If you are a motivated and talented individual who is passionate about providing top-notch customer service, we encourage you to apply for our Gold Customer Service Representative role. We look forward to hearing from you and exploring how you can contribute to our team's success.