**Experienced Norwegian-speaking Customer Experience Specialist – Student Role at blithequark**

Are you a motivated and enthusiastic student looking to gain hands-on experience while studying? Do you have a passion for delivering exceptional customer service and a flair for communicating with customers in Norwegian? We're seeking a dedicated and enthusiastic Customer Experience Specialist to join our part-time team at blithequark. As a key member of our dynamic team, you'll be the primary point of contact for our customers, addressing their questions and providing support on our platform. **About blithequark** At blithequark, we're on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers. We're using advanced technology to help humans reach their full potential. At work and in life. Founded in 2004, blithequark is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the world. **Join Our Team** As a Customer Experience Specialist at blithequark, you'll be part of a dynamic team of part-time and full-time colleagues, committed to delivering exceptional customer service. You'll have the opportunity to work with a cutting-edge platform, develop your customer service and technical skills, and gain valuable experience in a fast-paced and innovative environment. **Key Responsibilities** As a Customer Experience Specialist, you'll be responsible for: * **Customer Communication**: Engage with customers via telephone, online chat, and email to provide support and resolve their queries. * **Platform Assistance**: Assist customers with using our platform, offering best practices for scheduling and administration. * **Issue Analysis**: Analyze and troubleshoot issues before escalating to our second line of technical support. * **Team Collaboration**: Serve as a link between customers and our product/engineering team to ensure seamless communication and resolution. * **Finding Solutions**: Proactively identify and implement the best solutions for our customers and team. **What You'll Bring with You** To succeed in this role, you'll need to bring the following skills and qualities: * **Multilingual Skills**: Fluency in English and Norwegian (additional languages are a plus). * **Comfortable** working with technology and direct customer contact. * **Flexible Availability**: Able to work at least 16 hours a week, including day, evening, and weekend shifts. We accommodate exam schedules and involve you in monthly shift planning. * **Independent & Team Player**: Motivated to work both independently and collaboratively to resolve technical issues promptly. * **Customer-Centric**: Passionate about helping people and maintaining a positive communication tone. * **Problem Solver**: Proactive, creative, and capable of thinking outside the box. * **Eager to Learn**: Interested in developing your customer service and technical skills within an innovative, international company. * **Student Status**: Ideally, you have at least one year remaining in your studies, but we would love to hear from you even if you don't. **Additional Information** At blithequark, we're committed to creating a workplace culture that's open, welcoming, and inclusive. Our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at blithequark, everyone has the freedom and support to show their true self at work. We firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer. As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process. All applicants will be considered for employment without attention to any personal characteristics. **Join Our Team Today!** If you're a motivated and enthusiastic student looking to gain hands-on experience while studying, we want to hear from you! Apply now to become a part of our dynamic team at blithequark. Why Work at blithequark? * We're a fast-paced and innovative company that's changing the way people work. * We offer a dynamic and inclusive work environment that's open to everyone. * We're committed to creating a workplace culture that's welcoming and inclusive. * We offer opportunities for career growth and development. * We're an equal opportunity employer that values diversity and inclusion. What We Offer * Competitive salary and benefits package. * Opportunities for career growth and development. * A dynamic and inclusive work environment. * Flexible working hours and remote work options. * Access to cutting-edge technology and tools. * A comprehensive training program to help you develop your skills. How to Apply If you're a motivated and enthusiastic student looking to gain hands-on experience while studying, we want to hear from you! Apply now to become a part of our dynamic team at blithequark. To apply, please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Equal Opportunity Employer blithequark is an equal opportunity employer that values diversity and inclusion. We strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process. All applicants will be considered for employment without attention to any personal characteristics.