Experienced Customer Delivery Lead – Driving Success in Automated Reporting and Client Onboarding at blithequark

Welcome to blithequark At blithequark, we're pioneering the future of automated reporting, transforming the way businesses leverage data to make informed decisions. Our innovative product automates the creation of written client reports, turning structured data into actionable insights that drive growth and success. With a strong foundation in marketing agencies, our vision extends to becoming the default reporting engine across various verticals, empowering every team to understand their data without the hassle of dashboards or spreadsheets. About Our Product Our product is designed to streamline the reporting process, saving time and effort for account teams. By configuring reports to match each client's unique needs and goals, we provide beautifully written reports that follow each agency's format, tone, and logic. This not only enhances the client experience but also unlocks new opportunities for growth and expansion. To learn more about our product, you can watch a walkthrough here. How We Work At blithequark, we're a small team of high-ownership builders, focused on redefining how businesses leverage data. Our collaborative and cross-functional approach ensures that every team member has a direct impact on the company's success. We prioritize high ownership, startup speed, and a client-first mindset, allowing us to move quickly and make meaningful changes. Our team is built on the principles of: Collaborative and cross-functional: Delivery at blithequark sits at the heart of our company, working closely with Product, Engineering, Commercial, and Data teams to drive success. High ownership: We empower our team members to take ownership of their work, making decisions and driving improvements without layers of sign-off. Startup speed, real impact: We move fast and learn even faster, with small experiments leading to big changes and a focus on delivering real impact. Client-first mindset: We care deeply about the experience our clients have with our product, translating their needs into solutions that scale and drive growth. Job Overview As a Customer Delivery Lead at blithequark, you will play a central role in shaping what great customer delivery looks like, reporting directly to our CEO. With our customer base growing rapidly, this role will have a significant impact on the company's success. You will work hands-on across the full customer lifecycle, from onboarding to rollout, adoption, and expansion, configuring reports, supporting data logic, and keeping dozens of client workflows organized and on track. Key Responsibilities As a Customer Delivery Lead, you will: Own onboarding and pilots: Lead new client implementations end-to-end, from first setup through to scaling across hundreds of reports. Configure reports: Tailor report structures, language, and logic to match each client's needs and goals. Understand client workflows deeply: Dive into each agency's reporting cadence and processes, adapting blithequark accordingly. Project manage delivery: Keep multiple onboarding timelines on track, managing stakeholders, blockers, and communication. Create self-serve materials: Build documentation and tooling that empowers clients to take ownership. Drive long-term success: Partner with clients post-onboarding to ensure ongoing value, uncover new use cases, and lay the groundwork for expansion. Spot opportunities to expand value: Collaborate with our commercial team to surface upsell opportunities and drive deeper client adoption. Improve internal processes: Help scale what great delivery looks like, suggesting new workflows, tools, and standards. Bring insights back to the product: Share client feedback and real-world use cases with our Product and Data teams to shape roadmap priorities. Your First Month During your first month, you can expect to: Week 1: Get familiar with blithequark, play with the product, learn our workflows, and begin shadowing live client onboardings. Weeks 2–3: Own your first setup, running onboarding calls, configuring reports, and collaborating with our data team. Week 4: Start contributing to broader delivery improvements, whether that's documentation, tooling, or process upgrades. Ideal Candidate You'd be a great fit for this role if you: Have client-facing experience: You've worked in onboarding, implementation, or delivery and enjoyed the hands-on problem-solving that comes with it. Are data-literate: You're comfortable working with structured data and thinking through logic, metrics, and transformations. Are highly organized: You can juggle multiple clients, projects, and stakeholders without dropping the ball. Communicate clearly: You build great relationships with clients and collaborate well across teams. Have strong product sense: You enjoy digging into how things work and shaping better solutions through feedback. Think commercially: You understand what drives client value and how to unlock it. Are proactive and detail-oriented: You take initiative, love making things better, and sweat the details that matter. Bonus Experience While not required, the following experiences are a plus: Experience working with marketing agency reporting workflows. Familiarity with BI tools or semantic layers (e.g., Looker, AgencyAnalytics, dbt, etc.). Experience in a startup or fast-paced delivery environment. What We're Offering In return for your hard work and dedication, we offer: Competitive salary and pension Generous stock option package A fast-moving, high-impact role at the heart of blithequark's growth A great team, working from a fun central London office Weekly team lunch, and meals covered after 19:30 High-quality hardware Interview Process Our interview process is designed to be thorough and informative, allowing us to get to know you and your skills. The process includes: Application: Send your CV and a short note on why you're interested in this role to [email protected]. We'll review it promptly and let you know next steps. Intro Call (30 mins): A friendly video chat with our CEO to learn more about your background, answer any questions you have, and align on what you're looking for. Take-Home Task (2 hours max): A practical, structured task focused on onboarding planning and rollout strategy. It's designed to reflect the kind of thinking and ownership you'd bring to the role - no need for polish, just clear thinking. Case Study Review (30 mins): Walk us through your task in a short session with two team members. We'll dig into your thinking, ask clarifying questions, and give you a feel for how we work. (Paid) Trial Day - In-Person: Join us in our London office for a day. You'll meet more of the team, work on a small real-world task, and get a feel for what life at blithequark is like. We'll cover your time, of course. Offer: If it's a strong match on both sides, we'll move quickly and make you an offer. Conclusion If you're passionate about driving success in automated reporting and client onboarding, we want to hear from you. Join our team at blithequark and be part of a fast-moving, high-impact environment that values collaboration, innovation, and client satisfaction. Apply now to take the first step in an exciting new chapter of your career.