**Experienced Customer Experience Representative – Nights and Weekends – Full-Time Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join our best-in-class team at blithequark as a Customer Experience Representative – Nights and Weekends. As a key player in our customer service team, you will have the opportunity to engage with hundreds of customers and sellers, providing top-notch support and solutions to their unique issues. **About blithequark** blithequark is a leading provider of ticket marketplaces, dedicated to creating exceptional experiences for our fans and sellers. With a commitment to excellence, we strive to deliver best-in-class customer service, ensuring that every interaction with our team is a positive and memorable one. As a Customer Experience Representative, you will be an integral part of our team, working closely with our VIP customers to connect them to the events that excite them. **Your Role in Our Success** As a Customer Experience Representative, you will play a critical role in maintaining excellent customer experiences, developing and presenting solutions to fan issues, and updating internal order notes to ensure proper procedures are followed. You will also maintain thorough knowledge of company values, processes, and policies to ensure proper exchanging of information, order replacements, refunds, credits, and more. With empathy, confidence, and professionalism, you will deliver a best-in-class customer experience that exceeds our customers' expectations. **Your Role Expectations** As a Customer Experience Representative, your role expectations will progress as follows: **30 Days in:** * Complete new hire orientation, gaining the resources you need to be successful. * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our fans and sellers. * Acclimate to team and company norms, business objectives, and blithequark's values. * Understand the flow of buyer orders and entry-level call inquiries. * Become familiar with company policies and processes. * Navigate and resolve non-complex calls. * Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety. **90 Days in:** * Contribute to our approaches, methods, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety. * Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. * Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory, and navigating escalated contacts. **180 Days in:** * Apply methods to execute individual tasks that positively impact the team. * Play an active role in continued learnings to advance skill sets necessary for team goals. * Competent on industry nuances and company policies. * Manage highly complex, escalated, and high-value contacts without guidance. * Ingrained as a key player of the team who runs autonomously throughout day-to-day responsibilities. **What You'll Bring** * Work experience in customer service in retail or service-related industry. * Computer proficiency, including ability to maintain 50+ WPM typing speed and to efficiently operate basic PC/web browser functionality. * Excellent empathy, confidence, and patience. * Written communication skills with an aptitude for grammar and spelling accuracy. * Capable of multitasking in a fast-paced environment. * Self-reliant and ability to work with minimum supervision. * Research skills to troubleshoot customer issues. * Willing to be flexible in work hours where needed. * Genuine interest in live events, sports, and entertainment. **Work Schedule** * The first 3 weeks of employment are Monday-Friday 8:30am-5:00pm for training. Training is paid. * Schedule: + 3:30pm-12:00am with Thursday/Friday off. + Hybrid model, not fully remote. 3 days in office and 2 days at home. **Bonus & Overtime Eligibility** * $40,000 base salary with overtime eligibility, Bi-Annual bonuses, annual equity grant. * Any hours worked over 40/week are overtime eligible. **What You'll Enjoy at blithequark** * See your favorite live events and performers on us! * Work in a hybrid environment that provides the option to split time between your home and a brand new, perk-filled office space. * Balance personal life and professional responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs. * Earn additional income through bonus incentives. * Save for your future through 401K Matching. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join our best-in-class team at blithequark. Apply now to become a Customer Experience Representative – Nights and Weekends and take the first step towards a rewarding career with us!