Experienced Inbound Chat Specialist – Automotive Customer Service and Lead Generation Expert

Welcome to blithequark At blithequark, we're passionate about delivering exceptional customer experiences and driving business growth for our automotive dealer clients. As a leading provider of innovative solutions, we're seeking a highly skilled and enthusiastic Inbound Chat Specialist to join our dynamic team. If you're a customer service expert with a passion for technology and a drive to succeed, we want to hear from you! About the Role As an Inbound Chat Specialist at blithequark, you'll play a vital role in engaging with customers online, providing top-notch support, and converting conversations into valuable leads. Your goal will be to represent our clients favorably, build trust, and help drive revenue growth. If you're a motivated and tech-savvy individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Key Responsibilities Handle a wide range of customer inquiries via online chat, providing accurate and timely responses to their questions and concerns Develop a deep understanding of our products and services, providing expert guidance and support to customers via online chat Narrow down on appointment information to schedule appointments, ensuring a seamless customer experience Capture customer contact information for lead generation and client review, helping to drive business growth and revenue Summarize interactions based on customer needs for client review, providing valuable insights and feedback Develop and maintain a knowledge base of our evolving products and services, staying up-to-date with the latest developments and innovations Essential Qualifications To succeed in this role, you'll need: Previous experience in retail customer service or the automotive industry (preferred but not necessary) Basic internet and window-based computer skills, with the ability to learn and adapt to new technologies A strong ability to multitask, with gaming experience being a plus A positive and professional demeanor, with excellent written and verbal communication skills The ability to adapt to change and thrive in a quick-paced work environment Preferred Qualifications While not essential, the following qualifications will give you a competitive edge: Experience working in a fast-paced, technology-driven environment Strong problem-solving skills, with the ability to think critically and outside the box Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple conversations simultaneously A passion for the automotive industry, with a desire to learn and grow with our company Career Growth and Development At blithequark, we're committed to helping our employees grow and develop in their careers. As an Inbound Chat Specialist, you'll have access to: Comprehensive training programs, designed to help you develop the skills and knowledge you need to succeed Ongoing coaching and feedback, to help you refine your skills and achieve your goals Opportunities for career advancement, with a clear path for progression and growth A dynamic and supportive work environment, with a team of experienced professionals who are passionate about what they do Work Environment and Company Culture At blithequark, we're proud of our relaxed, yet professional and fun work environment. We believe in fostering a culture of innovation, creativity, and collaboration, where our employees can thrive and grow. As an Inbound Chat Specialist, you'll enjoy: A state-of-the-art facility, with the latest technology and equipment A comprehensive range of benefits, including medical, dental, vision, and life insurance Company contributions to your HSA, 6% match on 401(k), and a work-life balance with paid time off Access to our onsite dining facility, fitness center, and medical center Opportunities to participate in sports and social leagues, volunteering initiatives, and other activities that promote a healthy work-life balance Compensation and Benefits At blithequark, we offer a competitive compensation package, with a range of benefits designed to support your physical, emotional, and financial well-being. As an Inbound Chat Specialist, you can expect: A competitive salary, with opportunities for bonuses and incentives A comprehensive range of benefits, including medical, dental, vision, and life insurance Company contributions to your HSA, 6% match on 401(k), and a work-life balance with paid time off Access to our onsite dining facility, fitness center, and medical center Opportunities to participate in sports and social leagues, volunteering initiatives, and other activities that promote a healthy work-life balance Conclusion If you're a motivated and customer-focused individual with a passion for technology and the automotive industry, we encourage you to apply for this exciting opportunity. As an Inbound Chat Specialist at blithequark, you'll have the chance to develop your skills, grow your career, and make a real difference in the lives of our customers. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. Apply now and discover the blithequark difference!