Experienced Customer Delivery Manager – Enterprise Client Onboarding and Relationship Management Specialist

Welcome to blithequark blithequark is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of blithequark for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins! We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $85M from leading investors and are expanding our already robust footprint. blithequark is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers. About the Role The Customer Delivery Manager is responsible for coordinating the launch activities of new clients, as well as with existing clients for new countries, categories, or applications. They will work closely with the account leads and R&D to provide overall project management during the launch period, from green light through Go Live. The Customer Delivery Manager will be responsible for working with the client teams on communicating and gathering all materials, aligning decisions on configuration and documentation required to take a client live with blithequark. This position will report to the Customer Delivery Team Lead and will play a critical role in ensuring the successful onboarding of our clients, providing them with an exceptional experience, and setting them up for long-term success with our platform. Key Responsibilities Coordinate the launch of clients, including project management, technical coordination, training & communications plans Identify, set up, and hold meetings with various internal and external teams to progress the project Oversee and address any support and/or technical issues associated with clients during this period Identify product enhancements, improvements, or expansions to meet the needs of blithequark customers and create value for the organization and our clients prior to launch Responsible for assembling documentation for each client relevant to training, systems, information, settings, configurations, contacts, etc. Responsible for communication around timelines, project management & action items Understanding of the company’s products inside and out is essential Capable of working hours Monday-Friday 11am-8pm with flexibility (Friday can end early) Essential Qualifications 3+ years of relevant experience working with enterprise companies Knowledge of SaaS platforms and technology implementation in B2B environments Bachelor’s or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint Knowledge of customer service practices Great at relationship building Excellent oral and written communication skills Strong interpersonal and organizational skills High attention to detail Self-motivated and self-directed Preferred Qualifications Bachelor’s or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance Knowledge of technologies such as, IT networking, internet technologies, web servers and XML Knowledge and/or experience with Purchasing systems and processes (e.g. Ariba, Coupa, SAP, Taulia, etc.) Knowledge and/or experience with Accounts Payable and Payment processes & software Experience with Customer Relationship Management (CRM) software such as, Salesforce Certified Project Manager What We Offer At blithequark, we are committed to providing our employees with a flexible and supportive work environment that fosters growth, learning, and success. We offer a range of benefits, including: A flexible working environment Scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all Team-building off-sites and outings Opportunities for professional development and career growth A collaborative and dynamic work environment Career Growth Opportunities At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including: On-the-job training and mentorship Professional development courses and workshops Opportunities for career advancement and promotion A culture of continuous learning and improvement Our Culture At blithequark, we are proud of our culture, which is built on the values of humility, hunger, intelligence, and collaboration. We believe in: Being humble and open to feedback and learning Being hungry for success and driven to achieve our goals Being intelligent and innovative in our approach to problem-solving Being collaborative and supportive of each other Why Join blithequark? At blithequark, we are passionate about revolutionizing the way businesses engage and pay their suppliers. We are looking for talented and motivated individuals to join our team and help us achieve our mission. If you are looking for a challenging and rewarding role with a dynamic and growing company, then we want to hear from you. How to Apply If you are interested in this role, please submit your application, including your resume and a cover letter. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Equal Opportunity Employer Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out!