Experienced German-Speaking Customer Support Specialist for EMEA Region – Delivering Exceptional Assistance and Driving Customer Success

Welcome to blithequark At blithequark, we value the unique backgrounds, experiences, and perspectives each team member brings to our workplace every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at blithequark? Visit our career page to see how we empower creators to own their destiny. Job Overview We are seeking a highly skilled and passionate German-Speaking Customer Support Specialist to join our brand new team in Dublin, Ireland. As a Customer Support Specialist at blithequark, you will be a critical part of our future success, delivering exceptional assistance to our EMEA customers who are scaling their businesses with our platform. You will be working in a hybrid environment, with 3 days per week in the office, and will be responsible for providing high-quality product support, partnering with customers to effectively resolve their issues, and consistently meeting and exceeding customer expectations. How You Will Make a Difference Develop an in-depth knowledge of the blithequark platform and its applications Provide high-quality product support for blithequark customers, partnering with them to effectively resolve their issues through email and live chat Communicate thoughtfully to provide answers to questions for both technical and non-technical end-users, while also supporting a wide range of technologies Diagnose software issues and resolve escalated customer complaints using established processes Provide support and guidance on non-technical related questions (e.g., marketing, sales, other e-commerce setup questions) Communicate thoughtfully and effectively with all blithequark customers, ensuring a high level of customer satisfaction Document troubleshooting and problem resolution steps to contribute to the continuous improvement of our support processes Who You Are We’re looking for individuals who thrive in challenging situations and bring a positive, self-driven attitude. You'll have a track record of finding creative solutions to unique problems and love supporting customers in a collaborative way. As a German-Speaking Customer Support Specialist, you will be fluent in both English and German, with excellent communication skills, and the ability to explain technical concepts in simple terms. Must-Haves 3+ years of experience working in a customer-facing role, where you’ve successfully troubleshooted and resolved software/SaaS issues Excellent communication skills: clear, empathetic, and able to explain technical concepts in simple terms Fluency (written and spoken) in English and German (essential) Comfortable working in a high-volume, fast-paced environment, meeting and exceeding defined metrics and KPIs while maintaining quality of service Flexibility to work varied shifts (occasional 8am - 4pm or 10am - 6pm alongside standard 9am - 5pm) Collaborative mindset: loves to share knowledge, contribute ideas, and support teammates Proactive and positive: self-motivated, adaptable, and willing to go above and beyond for customers Full authorization to work in Ireland without any restrictions Nice-to-Haves Experience troubleshooting: APIs, integrations, HTML/CSS/JavaScript, or networking basics (DNS, IPs) Background in MarTech SaaS, email deliverability, or e-commerce platforms Familiarity with tools like Zendesk, G-Suite, or similar blithequark Product Certification (can be achieved after joining) What We Offer At blithequark, we offer a comprehensive range of benefits, including a competitive salary, participation in our annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Our total compensation package is designed to recognize and reward your contributions to our success. Base Pay Range The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. The base pay range for this role is €40,000 - €60,000 EUR per annum. Career Growth and Development At blithequark, we are committed to helping our team members grow and develop in their careers. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and access to industry-leading conferences and workshops. Our goal is to help you build a long-term career with us, and we are committed to supporting your ongoing learning and development. Work Environment and Company Culture Our office in Dublin is a vibrant and dynamic workspace, with a collaborative and supportive team environment. We believe in fostering a culture of inclusivity, diversity, and respect, where everyone feels welcome and valued. We also offer a range of perks and benefits, including flexible working hours, remote work options, and access to the latest technology and tools. How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we will be in touch to discuss your qualifications further. Equal Opportunities blithequark is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment, or any other characteristic protected by applicable law. Important Notice Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls. Consent to Processing Personal Data By clicking "Submit Application," you consent to blithequark processing your personal data in accordance with our Job Applicant Privacy Notice. If you do not wish for blithequark to process your personal data, please do not submit an application. You can find our Job Applicant Privacy Notice here.