Experienced Customer Service Team Lead – Dynamic Leader for Exceptional Customer Support and Team Growth at blithequark

Introduction to blithequark Imagine being part of a rapidly growing company that empowers local businesses to thrive in their communities. At blithequark, we are dedicated to making a positive impact through our innovative products and services. As a mission-driven organization, we believe in fostering strong relationships with our customers and providing them with exceptional support. To achieve this, we are seeking an experienced and dynamic Customer Service Team Lead to join our team. About the Role As a Customer Service Team Lead at blithequark, you will play a pivotal role in ensuring our customers receive world-class support and fostering a positive team culture. You will lead and motivate a team of 8 offshore customer support representatives, develop strategies to improve customer satisfaction, and collaborate with other departments to drive business growth. If you are passionate about delivering exceptional customer experiences, building strong relationships, and driving team success, we encourage you to apply for this exciting opportunity. Key Responsibilities Team Leadership: Lead, motivate, and develop a team of 8 offshore customer support representatives to deliver exceptional service and achieve team goals. Customer Support: Directly handle complex customer inquiries, troubleshoot issues, and provide timely solutions to ensure customer satisfaction. Performance Management: Monitor team performance, set goals, and provide regular feedback and coaching to ensure continuous improvement. Process Improvement: Identify opportunities to streamline processes and improve efficiency within the team, and implement changes to drive results. Collaboration: Work closely with other departments, such as sales and marketing, to ensure seamless communication and collaboration. Problem-Solving: Analyze customer issues and implement effective solutions to resolve problems quickly and efficiently. Product Evangelism: Help customers and partners use blithequark products to change the way local businesses connect with their community, and provide feedback to drive product development. Essential Qualifications A natural people person and relationship builder with excellent communication and interpersonal skills. Passionate about serving small businesses and being part of a growing startup, with a strong desire to make a positive impact. Tech-savvy and able to quickly pick up sales/support tools such as Zendesk, Salesforce, and Confluence. Excellent written and verbal communication skills, with the ability to articulate complex ideas in a clear and concise manner. Friendly, optimistic, and caring demeanor, with a strong customer-centric approach. Adept at working well under pressure and with tight deadlines, with a proven ability to manage multiple priorities and tasks. Experienced in customer service or customer support, including phone, email, and/or chat, with a strong understanding of customer needs and expectations. Preferred Qualifications Experience in leading or managing a team, with a proven track record of driving team success and growth. Knowledge of the floral or food industry, with an understanding of the challenges and opportunities faced by small businesses in these sectors. Experience with CRM software and data analysis, with the ability to drive insights and recommendations from data. Strong problem-solving and analytical skills, with the ability to think critically and creatively. Ability to work in a fast-paced environment and adapt to changing priorities and circumstances. Skills and Competencies Leadership: Ability to lead, motivate, and develop a team to achieve exceptional results. Communication: Excellent written and verbal communication skills, with the ability to articulate complex ideas in a clear and concise manner. Problem-Solving: Strong problem-solving and analytical skills, with the ability to think critically and creatively. Customer-Centricity: Strong customer-centric approach, with a deep understanding of customer needs and expectations. Collaboration: Ability to work closely with other departments and teams to drive business growth and achieve common goals. Adaptability: Ability to work in a fast-paced environment and adapt to changing priorities and circumstances. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Service Team Lead, you will have access to a range of learning and development opportunities, including training programs, mentorship, and coaching. You will also have the opportunity to work with a talented and experienced team, and to contribute to the development of our products and services. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive company culture. We believe in fostering a culture of openness, transparency, and collaboration, and we encourage our team members to share their ideas and feedback. We also believe in recognizing and rewarding outstanding performance, and we offer a range of benefits and perks to support the well-being and happiness of our team members. Compensation, Perks, and Benefits Competitive salary and bonus structure, with opportunities for growth and development. Equity/stock options in a profitable and rapidly growing company. Great medical, dental, and vision coverage, with a range of health and wellness programs. Transportation coverage, including parking, rideshare, or metro credit. Fully stocked snack bar and weekly catered lunches, with a range of social and team-building activities. Company-provided gear and swag, including a MacBook Pro, t-shirt, and sunglasses. Ability to mold your career and make an immediate impact, with opportunities for growth and development. Work in a fast-paced, fun environment with an eclectic group of people from all over the world. Conclusion If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Team Lead at blithequark, you will have the opportunity to make a real difference in the lives of our customers and to contribute to the growth and success of our company. Don't miss out on this chance to join a dynamic and innovative team and to take your career to the next level. Apply now to become a part of the blithequark team and to start making a positive impact in the lives of our customers.