**Experienced Full Stack Customer Success Manager – Growth, Global**

Are you a seasoned customer success professional with a passion for driving growth and retention in a fast-paced, global environment? Do you thrive in a dynamic setting where no two days are the same? Look no further! blithequark is seeking an experienced Full Stack Customer Success Manager to join our Growth team, where you'll have the opportunity to make a significant impact on our customers' success and growth. **About blithequark** At blithequark, we're all about helping brands turn ideas into impact. Our brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. We're on the lookout for new team members to share our vision and help shape the future of our company. **Your Team** Our international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they're not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing. **Your Responsibilities** As a Full Stack Customer Success Manager, you'll be responsible for driving retention, expansion, and advocacy across a book of ~600-700 customers. Your key responsibilities will include: * Leading onboarding and implementation journeys that align with customers' business goals * Building long-term relationships with stakeholders across marketing, brand, and IT functions * Acting as a strategic advisor, identifying opportunities for increased platform usage and value realization * Monitoring client health and taking proactive measures to reduce churn and maximize satisfaction * Running success reviews, value check-ins, and training sessions with customers * Identifying patterns across accounts and proposing scalable engagement strategies * Providing input into the Growth CS playbook, tooling improvements, and internal processes **Your Story** We're looking for someone with 3-4 years of experience in Customer Success, Account Management, Customer Support, or a related client-facing role. You'll have worked with small or mid-market clients in a SaaS or tech-driven environment and be comfortable managing a large portfolio and prioritizing for impact. You'll be a confident communicator and able to balance listening with thought leadership. Results-driven and motivated by customer growth and retention metrics, you'll have a strong sense of ownership and operate with a proactive, growth-oriented mindset. **Essential Qualifications** * 3-4 years of experience in Customer Success, Account Management, Customer Support, or a related client-facing role * Experience working with small or mid-market clients in a SaaS or tech-driven environment * Ability to manage a large portfolio and prioritize for impact * Strong communication and interpersonal skills * Results-driven and motivated by customer growth and retention metrics * Strong sense of ownership and proactive, growth-oriented mindset **Preferred Qualifications** * Experience with Customer Success platforms (e.g. Gong), CRM (Salesforce), and data tools * Bonus points if you speak an additional language (Spanish, French, or German) **Additional Information** **Why Join Us?** * Thrive with the tools and support to shape your future at blithequark * Be part of a product that connects brands and people with a human touch * Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas * Join a vibrant, social team—whether you love animals, yoga, or travel, we've got the Slack channels for you! **What We Offer** * At least 5 weeks of holiday (PTO) * Paid educational and well-being days off * Home office setup budget * Annual salary review * Localized benefits * Invite to our summer company meet-up in Switzerland **Important to Us** At blithequark, we believe in being true to ourselves: We are committed to creating and fostering an inclusive environment of vibrant individuals whose diverse perspectives build our collective future. We aim to provide equal opportunities and nurture a workplace free of harassment and discrimination. **Next Steps** * Apply: Submit your CV and answer a few questions. We'll update you on your application. * Talent Partner: Meet our Talent Team to discuss blithequark, the role, and your background. * Team Meetings: Connect with your future team, discuss the role, showcase your skills, and explore your potential new journey. * Join Us: If it's a match, welcome to blithequark! **Compensation** * Ranges from $75,600 - $96,000 base salary * With base and commission included, $94,500 - $120,000 on target earnings + benefits (see section below) * Pay range varies depending on qualifications and experience * Provided compensation range is specific to the state of NY's labor market and may vary for employees living in other areas