**Experienced Bilingual Benefits Customer Service Representative – Seasonal Colleague (Minneapolis) | 2025**

Are you a highly motivated and empathetic individual with exceptional Spanish language skills? Do you have a passion for delivering exceptional customer service and a knack for translating complex information into simple, actionable explanations? If so, we invite you to join blithequark's dynamic team as a Seasonal Bilingual Benefits Customer Service Representative. At blithequark, we're a leading global advisory, broking, and solutions company that helps clients around the world turn risk into a path for growth. With roots dating back to 1828, we have 40,000 employees serving more than 140 countries. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas – the dynamic formula that drives business performance. Together, we unlock potential. As a Seasonal Bilingual Benefits Customer Service Representative, you'll have the rewarding opportunity to help our Spanish and English client members through the enrollment process, and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You'll spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work-from-home environment (following the initial training and onboarding period). **About the Role** In this role, you'll be responsible for: * Quickly building rapport and responding to Spanish-speaking customers in a compassionate manner by identifying and exceeding expectations * Customizing customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls * Safeguarding confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements * Skillfully translating health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon * Reading and understanding client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member * Demonstrating knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information * Maintaining and documenting complete and accurate call and case notes in English in a professional manner * Regularly participating in team meetings and training * Communicating and collaborating with colleagues, supervisors, and other staff in a respectful manner * You will spend the majority of your time assisting customers * Performing other duties as assigned **Qualifications** To be successful in this role, you'll need: * Excellent Spanish language skills * Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills * Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence * High level attention to detail, multi-tasking, and ability to organize work * Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging * Ability to work autonomously in a self-paced, self-motivated team environment * Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat * Ability to understand and follow oral and written instructions * Ability to type 30 words a minute * Experience working in a customer service environment * High School degree required **Preferred Qualifications** * Associate or Bachelor's degree * Working knowledge of health and welfare and/or defined benefit pension plans * Experience working in a call center environment **What We Offer** As a Seasonal Bilingual Benefits Customer Service Representative at blithequark, you'll enjoy: * Competitive hourly rate of $18.75 during our paid training program (approximately 1 month) as you complete onboarding and become familiar with our systems, services, and customer service standards * Pay rate increase to $19.50/hr after successful completion of your onboarding training * Eligibility for the blithequark 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program, and any other benefits required by law * Opportunity to work from home in a virtual environment * Flexible scheduling with opportunities to work overtime when requested * Career growth opportunities and learning benefits * A dynamic and supportive team environment * A chance to make a real difference in the lives of our clients and their employees **About blithequark** At blithequark, we provide data-driven, insight-led solutions in the areas of people, risk, and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce, and maximize performance. Working shoulder to shoulder with you, we uncover opportunities for sustainable success—and provide perspective that moves you. Learn more at blithequark.com. **EOE, including disability/vets** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply to this exciting opportunity.