**Experienced Full Stack Customer Success Manager – Commercial**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we want to hear from you! As a Customer Success Manager (CSM) in our Commercial team at blithequark, you will be the driving force behind an exceptional customer experience, fostering trust, integrity, and long-term success through proactive engagement and data-driven insights. At blithequark, we're on a mission to serve as the trust layer between great companies. Our trust management platform uses AI-driven automation to modernize governance, risk, and compliance, helping thousands of businesses develop a more secure, proactive, and risk-aware organization to continuously maintain trust with customers. As a CSM, you will play a critical role in helping our customers achieve their goals and realize value from our platform. **What You'll Do:** As a Customer Success Manager, you will be responsible for serving as the primary point of contact and guide for our customers, increasing adoption and product use to drive NPS, expansion, and renewal. You will work collaboratively across pillars of CS, GTM, Operations, and leadership teams to identify and realize value and revenue opportunities for each of our customers. Your daily interactions will be fueled by data and metrics, and you will leverage relationships, data, and team resources to proactively identify, assess, and flag risk, and collaborate with team to mitigate and address it. Some of your key responsibilities will include: * Serving as primary point of contact and guide overall relationship with customers, increasing adoption and product use to drive NPS, expansion, and renewal, working collaboratively with blithequark team and stakeholders * Working collaboratively across pillars of CS, GTM, Operations, and blithequark leadership teams to identify and realize value and revenue opportunities for each of our customers * Partnering with blithequark's account executive, management, and other sales leaders to assure we continue value-selling based approach through customer journey from point of sale through expansion and renewal * Engaging daily and voraciously with our customers' and your own performance metrics and data, leveraging all available datasets to fuel more effective and efficient work and customer engagements * Establishing regular cadence meetings (weekly, monthly, quarterly, etc.) with each customer to align and realign on business objectives, KPIs, product use and product opportunities, progression of customer compliance journey, and overall compliance status * Conducting milestone meetings between customers and blithequark CS pillars, expanding customer relationship networks between their teams and ours (solutions architecture, compliance experts) in order to identify and drive value based on customer objectives * Conducting QBRs with executive and C-level team members from customer orgs and blithequark for our most strategic relationships * Building and maintaining a deep understanding of blithequark's platform and engaging with customers about the most relevant features/functionality for their specific business needs * Becoming trusted advisor for customers around best practices for progressing their compliance journey with blithequark, establishing, nurturing, and expanding relationships within each customer organization in concert with relevant blithequark team members and stakeholders * Leveraging relationships, data/metrics, and team resources to proactively identify, assess, and flag risk, and collaborate with team to mitigate and address it * Helping to grow mutual accountability between blithequark and its customers as we build product, service models, and continually improve our delivery and execution **What You'll Bring:** To succeed in this role, you will need to bring a unique combination of skills, experience, and personal qualities. Some of the key qualifications include: * 5+ years of experience in Customer Success Management role * BA/BS or Equivalent * Power user/expertise in Slack, Zoom, Google Workspace/GSuite, and CRM systems (Catalyst, Salesforce, etc.) required * Experience with Jira/ticketing, Gong, Sigma/data dashboards, Chili Piper/calendaring software, Notion preferred * Experience in B2B SaaS required * Security, Compliance, and/or GRC experience strongly preferred * Empathetic, diplomatic, honest communicator, with demonstrable mastery of written and verbal communication * Active listener and capacity to synthesize and take action on complex dialogue and information * Data-fueled approach to CSM work, voracious learner * Collaborative, coachable, constructive attitude * Embody our ethos of 'Trust' * Demonstrable previous successes in a high-growth environment * Resilient and adaptable to change * High capacity for managing, prioritizing, and balancing customer and organizational workload (meetings, tasks, administrative, email, project work, etc.) **Benefits:** As a valued member of our team, you will enjoy a comprehensive benefits package that includes: * Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on-demand healthcare concierge * HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan) * 100% paid short and long-term disability plus life + AD&D benefits * Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities * Flexible Time Off: Flexible vacation policy for strong, fully charged batteries * 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child * Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business-related items for your home office * 401K: Reach your financial goals while reducing your taxes **Compensation:** This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected OTE ranges for this role are set forth below, subject to change. * Tier 1: $121,600 - $150,200 * Tier 2: $109,400 - $135,100 * Tier 3: $97,200 - $120,100 You can view which tier applies to where you plan to work here. A variety of factors are considered when determining someone's leveling and compensation–including a candidate's professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above. **Join Our Team:** At blithequark, we're passionate about delivering exceptional customer experiences and helping our customers achieve their goals. If you're a motivated, results-driven professional with a passion for customer success, we want to hear from you! Apply now to join our team and be a part of something amazing.