Experienced Customer Success Manager – Driving Business Outcomes and Customer Satisfaction through Strategic Relationship Building and Technical Expertise at blithequark

Introduction to blithequark At blithequark, we are on a mission to revolutionize the software industry by empowering product teams to achieve their full potential. Our innovative approach to issue tracking and project management has made us the go-to tool for thousands of high-impact companies worldwide. Founded in 2019, blithequark has rapidly grown into a leading player in the industry, and we're now looking for a talented Customer Success Manager to join our team. About Our Company Culture blithequark was designed from the ground up as a fully remote company, allowing us to attract the best talent from across North America and Europe. Our small but mighty team is united by a relentless focus on excellence, fast execution, and a passion for software craftsmanship. We're all makers at heart, and we care deeply about the quality of our work. If you're looking for a dynamic and supportive environment where you can grow and thrive, you'll fit right in at blithequark. Job Overview We're seeking an experienced Customer Success Manager to play a pivotal role in managing relationships with our top customers. As a key member of our early team, you'll help lay the foundation for our customer success strategy and set up best practices that will drive long-term growth and satisfaction. Your primary focus will be on championing our customers' needs, ensuring they realize the full value of blithequark across their organization, and fostering strong relationships to drive customer satisfaction and retention. Key Responsibilities Develop and maintain strong relationships with key stakeholders at blithequark's largest customers, acting as the primary point of contact for customer inquiries, concerns, and feedback. Become a product expert and help customers use blithequark to drive business outcomes, providing guidance on best practices and optimizing their use of our tool. Drive customer onboarding and training on blithequark's features and best practices, continually striving to expand the usage and adoption of our tool within accounts. Be the voice of the customer, advocating for customer needs internally and collaborating with our product, sales, and support teams to address challenges and drive enhancements in our product. Requirements To be successful in this role, you'll need: 4+ years of relevant work experience in a technical customer-facing role, with a proven track record of building strong relationships and driving customer satisfaction. SaaS and startup experience, with a comfort level working in a fast-paced and flexible environment. Strong organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively. Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and effectively. Previous experience working with product and engineering teams and/or developer tools is preferred, but not required. What We Offer At blithequark, we're committed to providing our team members with a rewarding and supportive work environment. Here are just a few of the benefits you can expect: Interesting and challenging work that will help you grow and develop as a professional. Work-life balance, with a focus on flexibility and autonomy. Competitive salary and equity, with employee-friendly equity terms (early exercise, extended exercise). A stipend to set up your home office, plus paid lunch and coffee during workdays. Work remotely, with no commuting to the office, and access to paid co-working space/desk at an office. Comprehensive health, dental, and vision insurance (US), plus regular team events and offsites. 5 weeks of paid vacation, plus 4 months of paid parental leave. Career Growth and Learning Benefits At blithequark, we're committed to helping our team members grow and develop their skills. As a Customer Success Manager, you'll have access to: Ongoing training and professional development opportunities, with a focus on customer success and technical skills. Mentorship and coaching from experienced team members, with regular feedback and performance reviews. A dynamic and supportive work environment, with a focus on collaboration and teamwork. Opportunities to take on new challenges and responsibilities, with a clear path for career advancement. Work Environment and Company Culture At blithequark, we're proud of our unique and supportive company culture. Here are just a few things that set us apart: A fully remote work environment, with a focus on flexibility and autonomy. A small but mighty team, with a strong sense of camaraderie and teamwork. A relentless focus on excellence, with a passion for software craftsmanship and a commitment to quality. A dynamic and supportive work environment, with regular team events and offsites. Conclusion If you're a motivated and experienced Customer Success Manager looking for a new challenge, we'd love to hear from you. At blithequark, we're committed to providing our team members with a rewarding and supportive work environment, with opportunities for growth and development. Apply now to join our team and help us drive business outcomes and customer satisfaction through strategic relationship building and technical expertise.