**Experienced Full Stack Customer Service Representative – Clinical Support for Nights & Weekend Shifts (Remote, $15-$16/hour)**

Are you a customer service professional with a passion for delivering exceptional support to individuals in need? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join our team at blithequark as a Full Stack Customer Service Representative, providing clinical support for nights and weekend shifts in a remote setting. **About blithequark** At blithequark, we're dedicated to empowering individuals to live healthier and longer. As a leading provider of specialty network programs, we're committed to delivering exceptional customer service that meets the unique needs of our members. Our team is passionate about making a difference in the lives of others, and we're seeking like-minded professionals to join our ranks. **Job Description** As a Full Stack Customer Service Representative, you'll play a critical role in supporting our members by providing timely, accurate, and courteous responses to their inquiries. You'll be the face of blithequark, representing our brand and values in every interaction. Your exceptional communication skills, attention to detail, and ability to multitask will enable you to navigate complex issues and provide solutions that exceed our members' expectations. **Responsibilities** * Answer incoming calls in a professional, accurate, timely, and courteous manner * Ascertain the nature of the call and record information in the Communication Log * Look up member information using proprietary blithequark systems and provide information to the caller * Forward logs requiring further research to the appropriate department * Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.) * Utilize appropriate resources, including those online, to provide timely responses * Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner * Meet or exceed minimum key job accountabilities established for the Customer Service Representative position * Document all calls appropriately * Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel * Respond to requests for internal and external customers and/or clients, as required **Qualifications** * High school diploma or equivalent required * Minimum of one year of experience performing customer service duties; inbound call center experience preferred * Basic computer skills * Strong verbal communication skills **Core Competencies** * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment * Ability to effectively organize, prioritize, multitask, and manage time * Demonstrated accuracy and productivity in a changing environment with constant interruptions * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions * Ability to exercise strict confidentiality in all matters **Mobility and Physical Requirements** * Primarily sedentary, able to sit for long periods of time * Ability to speak, see, and hear other personnel and/or objects * Ability to communicate both in oral and written form * Ability to travel within the facility * Capable of using a telephone and computer keyboard * Ability to lift up to 10 lbs **Environmental Conditions** * Work-from-home (WFH) environment * Reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed) required **Compensation and Benefits** * Starting pay at $15/hour with potential of $16/hour within the first year, plus merit * Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Opportunities for career growth and professional development **Why Join blithequark?** * Be part of a dynamic and growing organization that's making a difference in the lives of others * Enjoy a flexible work-from-home environment with a stable and reliable network * Develop your skills and expertise in a fast-paced, customer-centric environment * Collaborate with a talented team of professionals who share your passion for delivering exceptional service * Enjoy a comprehensive benefits package and opportunities for career growth and professional development **How to Apply** If you're a motivated and customer-focused professional who's passionate about delivering exceptional support, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Equal Opportunity/Affirmative Action Employer. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from qualified individuals of all backgrounds and perspectives. **Accommodation Requests** If you're a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you're unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at [insert contact information]. **Pay Transparency** blithequark will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.