Experienced Financial Counselor and Customer Services Representative for Virtual Events and Patient Financial Services

Welcome to blithequark At blithequark, we are dedicated to providing exceptional patient care and outstanding customer service. As a leading healthcare provider, we are committed to creating a positive and supportive environment for our patients, employees, and communities. We are excited to announce a unique opportunity for a Financial Counselor (Customer Services Representative) to join our team and contribute to our mission of delivering high-quality, patient-centered care. Job Overview We are hosting a virtual event on May 15th & 29th from 11am-1pm and 3:30pm-5:30pm, and we invite you to join us to learn more about this exciting opportunity. As a Financial Counselor, you will play a vital role in supporting the reduction of Accounts Receivables for our Patient Financial Services department. You will have the opportunity to work with patients directly, assisting them with their bills or other financial aspects of their care, and providing exceptional customer service to ensure a positive experience. Key Responsibilities Take actions to support the maximization of collection of balances due or account resolution from all sources, meeting Quality and Productivity expectations Facilitate account resolution by accurately identifying, following up on, or correcting billing errors, lower than expected reimbursement, or denials for correction or resubmission to patients and/or insurance carriers Timely identify, research, and resolve any issues that may cause delays in payment or account resolution, and identify and recommend opportunities to improve collections and follow-up activities Work collaboratively across teams, with peers, and revenue cycle departments to ensure seamless communication and effective problem-solving Determine liability on patient accounts and work with patients or their representatives to provide financial assistance or secure payment Facilitate processing of Medicaid and other financial assistance applications, and initiate eligibility determination for blithequark's charity care fund Essential Qualifications To be successful in this role, you will need: A High School diploma 1-2 years of experience in healthcare insurance billing or account follow-up Strong knowledge of Patient Accounting systems Strong customer service skills, with the ability to communicate effectively with patients, families, and healthcare professionals The ability to work in a team environment that requires quick turnaround and quality output Bilingual skills in Spanish and English are preferred, but not required Preferred Qualifications While not required, the following qualifications are preferred: Prior experience with Medicaid and Charity Care Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines Strong analytical and problem-solving skills, with the ability to think critically and creatively What We Offer At blithequark, we are committed to providing a comprehensive and competitive benefits package to support the physical, emotional, social, and financial health of our employees. Our Total Rewards package includes: Paid Time Off (PTO) Medical and Prescription Drug Insurance Dental and Vision Insurance Retirement Plans Short & Long Term Disability Life & Accidental Death Insurance Tuition Reimbursement Health Care/Dependent Care Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Discounts Through our Partners Career Growth and Development At blithequark, we are committed to supporting the career growth and development of our employees. We offer a range of training and development opportunities, including: On-the-job training and mentorship Professional development workshops and conferences Leadership development programs Opportunities for advancement and career progression Work Environment and Culture At blithequark, we are proud of our positive and supportive work environment. We value diversity, equity, and inclusion, and are committed to creating a workplace culture that is respectful, compassionate, and inclusive. Our employees are our greatest asset, and we are dedicated to providing a work environment that is engaging, challenging, and rewarding. Why Choose blithequark? By joining blithequark, you will become part of a dynamic and innovative healthcare organization that is dedicated to delivering exceptional patient care and outstanding customer service. You will have the opportunity to work with a talented and compassionate team of healthcare professionals who are committed to making a difference in the lives of our patients and communities. How to Apply If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and supporting the financial well-being of our patients, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to our mission of delivering high-quality, patient-centered care. Conclusion Thank you for considering this exciting opportunity to join blithequark as a Financial Counselor (Customer Services Representative). We are confident that your skills, experience, and passion for delivering exceptional customer service will make you a valuable asset to our team. We look forward to receiving your application and exploring how you can contribute to our mission of delivering high-quality, patient-centered care.