**Experienced Full Stack Customer Service Representative – Medicaid Member Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join the blithequark team as a Remote Call Center Customer Service Representative, supporting the Medicaid Member Support program for the State of Iowa. **About blithequark** At blithequark, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. Our team of passionate professionals is committed to making a difference in the lives of others, and we're looking for like-minded individuals to join our ranks. **The Opportunity** As a Remote Call Center Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, ensuring that every interaction is clear, complete, accurate, and objective. Your expertise will be essential in maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. **Key Responsibilities** * Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates * Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles * Accurately document enrollment requests and status changes * Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone * Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies * Provide clear, complete, accurate, and objective information based on a full understanding of program requirements **Requirements** * Basic understanding of a call center environment in a customer service role and quality monitoring processes * Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers * Ability to problem solve through analysis and ongoing feedback * Achieve results through knowledge, empathy, and commitment * Ability to work with people of diverse backgrounds * High School diploma or GED * Background required * Must reside within 1 hour driving distance from Des Moines, IA **Those Successful in this Role** * Ability to problem solve through analysis and ongoing feedback * Achieve results through knowledge, empathy, and commitment * Ability to work with people of diverse backgrounds * Ability to adhere to a break and lunch schedule * Excellent typing and grammar skills * Ability to navigate a computer * Ability to understand and utilize policy * Excellent customer service skills * Excellent phone etiquette skills * Reliable internet access **What We Offer** * $18.00 per hour pay rate (bi-weekly pay) * Paid Training with Equipment provided * Full-time schedule (40 hrs. a week) * Career Growth Opportunities * PerkSpot- Employee discount program * Full Benefit Options * A positive, employee-friendly culture where individuality is noticed and valued every day **Training and Development** * Our paid training program will teach you all the skills needed to become successful in your role * You'll have the opportunity to learn from experienced professionals and develop your skills in a supportive and collaborative environment **Work Environment and Culture** * Our remote work environment allows you to work from the comfort of your own home * We value work-life balance and offer flexible scheduling to ensure that you can meet your personal and professional needs * Our team is passionate about delivering exceptional customer experiences, and we're committed to making a difference in the lives of others **Compensation and Benefits** * $18.00 per hour pay rate (bi-weekly pay) * Paid Training with Equipment provided * Full-time schedule (40 hrs. a week) * Career Growth Opportunities * PerkSpot- Employee discount program * Full Benefit Options * A positive, employee-friendly culture where individuality is noticed and valued every day **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through the link below. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodation Policy** People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access blithequark's ADAAA Accommodation Policy. **Vaccination Policy** At blithequark, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark.