Experienced Enterprise Customer Project Lead – Insurance Industry Payment Platform Implementation and Customer Success Management

Introduction to blithequark At blithequark, we are on a mission to transform the insurance industry through innovative software and services that make us indispensable to our customers. With over 40 years of experience in the Insurtech sector, we are not just redefining what is achievable, but creating a workplace where amazing career moments are made possible. Our culture is built on values that make us indispensable to each other, and we are committed to building a team that shows up every day ready to learn, willing to try new things, and driven to deliver exceptional results. Position Overview We are seeking an experienced Enterprise Customer Project Lead to join our team, responsible for onboarding insurance agencies onto our payment platform, blithequark Pay. As a Lead Implementation Manager, you will be responsible for the initiation, planning, and execution of blithequark Pay implementation among our medium to large agency clients. This is an exciting opportunity to work with a talented team of professionals who are passionate about delivering innovative solutions that make a real difference in the insurance industry. Key Responsibilities Onboard enterprise insurance agencies to the payments platform from kickoff to launch, ensuring a seamless and successful implementation process. Drive change management within the client organization and among their customers, providing training and support to ensure a smooth transition to the new payment solution. Coordinate with multiple departments, including internal experts, to set up and train customers on the platform, ensuring that all stakeholders are aligned and informed throughout the implementation process. Troubleshoot client issues that may arise as they implement the new payment solution, providing timely and effective resolutions to ensure customer satisfaction. Track and report on the progress of multiple in-flight projects, providing regular updates and insights to stakeholders and ensuring that projects are delivered on time and to budget. Develop expertise in our payments solution and stay up to date on changes to the platform, ensuring that you are always equipped to provide the best possible support and guidance to our clients. Inform product managers of features needed to drive additional usage within the client base, providing valuable insights and feedback that will help shape the future development of our payments platform. Essential Qualifications To be successful in this role, you will need: 5+ years of project management experience in a SaaS implementation or customer success environment, with a proven track record of delivering complex projects on time and to budget. A strong understanding of the payments and insurance industries, with a deep knowledge of the challenges and opportunities facing our clients and the ability to develop effective solutions that meet their needs. Excellent communication and customer service skills, with the ability to build strong relationships with clients and stakeholders and provide exceptional support and guidance throughout the implementation process. Ability to work independently and as part of a cross-collaborative team, with a strong ability to navigate ambiguity and add structure to complex problems. Bachelor’s degree or equivalent work experience in the areas of Business, Finance, or related disciplines, with a strong foundation in project management principles and practices. Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience working with insurance agencies or other financial institutions, with a deep understanding of their needs and challenges. Knowledge of payment processing systems and technologies, with a strong understanding of the latest trends and developments in the industry. Certification in project management, such as PMP or Agile, with a strong foundation in project management principles and practices. Experience working with cross-functional teams, including sales, marketing, and product development, with a strong ability to collaborate and communicate effectively with stakeholders. Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Strong project management skills, with the ability to plan, coordinate, and deliver complex projects on time and to budget. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders. Strong analytical and problem-solving skills, with the ability to navigate ambiguity and add structure to complex problems. Ability to work in a fast-paced environment, with a strong ability to prioritize tasks and manage multiple projects simultaneously. Strong attention to detail, with a focus on delivering high-quality results and ensuring customer satisfaction. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. As an Enterprise Customer Project Lead, you will have access to a range of training and development opportunities, including: Professional development programs, such as project management certification and leadership training. Mentorship and coaching, with a strong focus on helping you achieve your career goals. Opportunities to work on complex and challenging projects, with a strong ability to make a real difference in the insurance industry. A collaborative and supportive work environment, with a strong focus on teamwork and communication. Work Environment and Company Culture At blithequark, we are proud of our company culture and the values that underpin it. As an Enterprise Customer Project Lead, you will be part of a talented team of professionals who are passionate about delivering innovative solutions that make a real difference in the insurance industry. Our work environment is collaborative and supportive, with a strong focus on teamwork and communication. We offer a range of benefits and perks, including: Flexible working arrangements, with the ability to work remotely or in the office. Comprehensive benefits package, including medical, dental, and vision coverage. Generous holiday and vacation time, with a strong focus on work-life balance. Opportunities for professional development and growth, with a strong focus on helping you achieve your career goals. Compensation, Perks, and Benefits As an Enterprise Customer Project Lead at blithequark, you will be rewarded with a competitive salary and a range of benefits and perks, including: Comprehensive benefits package, including medical, dental, and vision coverage. Generous holiday and vacation time, with a strong focus on work-life balance. Opportunities for professional development and growth, with a strong focus on helping you achieve your career goals. Bonus day for your birthday, with a strong focus on celebrating your special day. Conclusion If you are a motivated and experienced project manager looking for a new challenge, we encourage you to apply for the Enterprise Customer Project Lead role at blithequark. As a member of our team, you will have the opportunity to work on complex and challenging projects, develop your skills and expertise, and make a real difference in the insurance industry. Don’t miss out on this exciting opportunity to join a talented team of professionals who are passionate about delivering innovative solutions that make a real difference. Apply now to take the first step in your new career!