Experienced Customer Service Representative – Disaster Response and Recovery Support Specialist at blithequark

Introduction to blithequark and the Role At blithequark, we are dedicated to providing exceptional support to individuals and businesses affected by disasters. As a leader in disaster response and recovery, we are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a frontline representative, you will play a vital role in supporting people before, during, and after disasters, providing them with the assistance and guidance they need to navigate these challenging situations. If you are a customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Purpose of the Position As a Customer Service Representative – Disaster Response and Recovery Support Specialist at blithequark, your primary responsibility will be to engage with customers via inbound and outbound calls, providing them with support and guidance throughout the disaster response and recovery process. You will be responsible for taking calls and accepting applications from individuals and businesses for disaster assistance, as well as providing information and resources to help them navigate the recovery process. This role requires strong relationship-building skills, the ability to show empathy, and a proficiency in navigating multiple systems and screens simultaneously, all while maintaining a professional and solution-focused approach. Key Responsibilities Collect information from customers and clients and enter data into a central database Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry Review data for deficiencies or errors, correct any incompatibilities if possible, and check output Retrieve data as requested Maintain and update the database system as necessary Respond to incoming calls and make occasional outbound calls regarding our government partner Utilize standard technology such as computer, telephone, email, and web browsers to complete work tasks Complete basic call-related input in computer terminal to phone inquiries Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate Track and document all inquiries using the applicable systems Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures Support cross-functional collaboration through clear and concise communication Meet or exceed key metrics, including schedule adherence, AHT, and call quality Maintain flexibility to work weekends, holidays, or schedule changes as needed Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: High School Diploma or equivalent At least six (6) months of customer service, secretarial, or telemarketing experience Strong relationship-building skills and the ability to show empathy Proficiency in navigating multiple systems and screens simultaneously Ability to type a minimum of 20 WPM (words per minute) Demonstrated resilience and professionalism in fast-paced, high-pressure situations Preferred Qualifications While not required, the following preferred qualifications will be considered an asset: Bilingual skills, with the ability to speak and write fluently in Spanish and English Previous experience working in a contact center or customer service environment Knowledge of disaster response and recovery processes Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced, dynamic environment Proficiency in using technology, including computers, telephones, and web browsers Strong attention to detail and ability to multitask Demonstrated ability to work effectively in a team environment Career Growth Opportunities and Learning Benefits At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative – Disaster Response and Recovery Support Specialist, you will have access to training and development programs, as well as opportunities to advance your career within the company. You will also have the opportunity to work with a talented team of professionals who are passionate about providing exceptional customer service. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of inclusivity, respect, and empathy, and we are committed to creating a welcoming environment for all employees. As a Customer Service Representative – Disaster Response and Recovery Support Specialist, you will be working in a dynamic and fast-paced environment, but you will also have the opportunity to make a real difference in the lives of our customers. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, as well as a range of perks and benefits to our employees. These may include: Competitive hourly rate Opportunities for overtime and bonus pay Comprehensive benefits package, including health, dental, and vision insurance 401(k) retirement savings plan Paid time off and holidays Professional development and training opportunities Conclusion If you are a customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Representative – Disaster Response and Recovery Support Specialist at blithequark. As a member of our team, you will have the opportunity to make a real difference in the lives of our customers, while also advancing your career and developing your skills and competencies. Don't miss out on this opportunity to join a dynamic and supportive team – apply today!