Experienced Bilingual Customer Service Specialist – Delivering Exceptional Support in English and French for Global Wellbeing Solutions

Welcome to blithequark At blithequark, we are the largest independent provider of holistic wellbeing solutions, dedicated to supporting individuals in becoming healthier, happier, and more productive both personally and professionally. With a rich history dating back to 1982, we have established a comprehensive global network of credentialed providers and professionals, delivering high-quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. As a trusted partner to 51% of Fortune 500 companies, we are committed to improving employee wellbeing around the world. About the Role We are excited to announce an opportunity for a Customer Service Specialist to join our team in the UK. As a key member of our customer service team, you will be responsible for providing exceptional support to employees and their families, assisting them in locating valuable resources and referrals within their community. This is a hybrid or remote role, depending on your proximity to our Ealing, London office, offering a unique blend of flexibility and collaboration. Key Responsibilities Assessing the needs of employees through targeted questioning to understand their requirements and provide personalized support Gathering personal information and details about the individual requiring care, ensuring confidentiality and sensitivity Providing clear explanations of the issues and needs, and delivering high-quality customer service through written and verbal interactions with our clients and providers Conducting research using our internal database, websites, and local organizations to find referrals that meet the client's needs, and obtaining desired geographic locations for referral searches and any personalized criteria Performing quality assurance callbacks to our clients to ensure satisfaction and continuous improvement Ensuring high-quality work in all aspects of the position, including accurate data entries with proper spelling and grammar, and maintaining up-to-date records and documentation Collaborating with internal teams to resolve complex issues and provide seamless support to our clients Participating in ongoing training and development to enhance skills and knowledge, and staying up-to-date with industry trends and best practices Required Skills and Qualifications To excel in this role, you will need: Strong written and spoken communication skills in English and French, with the ability to communicate complex information in a clear and concise manner Excellent customer service skills, providing friendly, enthusiastic, and empathetic support to our clients and their families Proficient conflict resolution skills, with the ability to remain calm and composed in challenging situations Ability to organize and prioritize effectively, managing multiple tasks and deadlines in a fast-paced environment Outstanding organizational, relationship-building, and interpersonal communication skills, with the ability to build strong relationships with clients and internal stakeholders Proficiency in Microsoft Office and ability to learn new software and systems, with a strong focus on technology and innovation Preferred Qualifications While not essential, the following qualifications are desirable: Previous experience in customer service, preferably in a healthcare or wellbeing setting Knowledge of wellbeing services and resources, with a passion for delivering exceptional support to individuals and families Experience working in a fast-paced environment, with the ability to adapt to changing priorities and deadlines Strong analytical and problem-solving skills, with the ability to think critically and creatively What We Offer At blithequark, we are committed to championing wellbeing for our own employees, as well as our clients. We offer a range of benefits and perks, including: Gym reimbursement to support physical wellbeing Transport reimbursement to make commuting easier Tuition reimbursement to support ongoing learning and development Permanent health insurance to provide peace of mind Life insurance to protect loved ones Mentorship programme to support career growth and development CPD training reimbursement to enhance skills and knowledge EAP benefits to support mental health and wellbeing Employee exchange programme to provide opportunities for global collaboration and learning Comprehensive training provided for this position, with ongoing support and development Career Growth and Development At blithequark, we are committed to supporting the growth and development of our employees. We offer a range of opportunities for career advancement, including: Ongoing training and development to enhance skills and knowledge Mentorship programmes to support career growth and development Opportunities for promotion and advancement within the company Support for ongoing education and learning, including tuition reimbursement and CPD training Work Environment and Company Culture At blithequark, we strive to create a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We are committed to building a diverse and inclusive community, where everyone feels valued and respected. Our company culture is built on the following values: Empathy and compassion, with a focus on delivering exceptional support to our clients and their families Integrity and transparency, with a commitment to honesty and openness in all our interactions Collaboration and teamwork, with a focus on building strong relationships and working together to achieve our goals Innovation and creativity, with a commitment to finding new and better ways to deliver our services and support our clients How to Apply If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can join our team at blithequark. Equal Opportunities blithequark is an equal opportunities employer, committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates, regardless of their background, culture, or personal characteristics. If you require any reasonable adjustments during the application process, please do not hesitate to contact us. Privacy Notice blithequark collects and processes personal data in accordance with applicable data protection laws. For further details, please refer to our Privacy Notice for Recruitment. Conclusion Joining blithequark as a Customer Service Specialist is an exciting opportunity to make a real difference in the lives of our clients and their families. With a commitment to delivering exceptional customer service, and a passion for wellbeing and support, you will be part of a team that is dedicated to improving employee wellbeing around the world. We look forward to receiving your application and exploring how you can join our team at blithequark.