**Experienced Customer Support Senior Representative – Portuguese & French Speaking**

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you have a flair for languages and a knack for resolving complex issues? If so, we invite you to join the esteemed team at blithequark as a Customer Support Senior Representative, where you'll have the opportunity to make a meaningful impact on our customers' lives. **About blithequark** blithequark is a pioneering marketplace platform that connects people with Taskers to handle everyday home to-do's, such as furniture assembly, handyman work, moving help, and much more. Our mission is to transform lives one task at a time, and we're committed to creating a culture that celebrates innovation, inclusion, and hard work. With a strong focus on collaboration, pragmatism, and speed, we're looking for talented, entrepreneurially-minded, and data-driven individuals who share our passion for helping people do what they love. **About the Role** As a Senior Representative in the Customer Support Partnerships at blithequark, you'll be the primary point of contact for our Partner's Co-workers. You'll handle a wide variety of needs, from answering general questions to resolving task-related issues and reviewing claims submitted by partners. Your role is critical in ensuring that our partners receive clear guidance, accurate information, and strong support. By reviewing claims and task issues against our agreed guidelines and contracts, you'll help us maintain fairness, consistency, and trust. You'll also contribute to stronger communication practices, making sure our partnerships are collaborative and well-supported. **Our Values** At blithequark, we live by a set of core values that guide our actions and decisions: * **Obsess over Clients and Taskers**: We're dedicated to delivering exceptional experiences for our customers and partners. * **Win Together with Heart**: We believe in the power of collaboration and empathy in achieving our goals. * **Own the Challenge**: We take ownership of our work and strive to innovate and improve every day. * **Be Bold**: We're not afraid to take risks and push boundaries to achieve greatness. * **Move Forward. Move Fast**: We're agile and responsive, always looking for ways to improve and adapt. **What You'll Work On** As a Customer Support Senior Representative, you'll have the opportunity to work on a variety of exciting projects and initiatives, including: * **Customer Obsessed**: You'll be the primary point of contact for Partner Co-workers, answering claims, task issues, and general questions. You'll provide clear, timely, and empathetic communication to partners, and review and resolve partner-submitted claims and task issues with fairness, accuracy, and adherence to signed guidelines. * **Insights / Data Driven**: You'll review claims and task issue submissions to ensure alignment with partnership agreements and guidelines. You'll track trends in claims, task issues, and general questions, escalating recurring themes or risks to leadership. You'll use partner feedback and data to suggest improvements to processes, communications, and training materials. * **Trusted Resource**: You'll build trust with Partner Co-workers by being a reliable and knowledgeable point of contact. You'll collaborate closely with internal teams (Resolutions, Operations, Finance, Customer Experience) to resolve claims, task issues, and questions effectively. You'll act as a subject matter expert in claims policies and task issue management, ensuring partners feel supported and guided. **What You Will Need** To succeed in this role, you'll need: * Minimum 1-2 years of experience in customer support, claims handling, task issue resolution, or a related field. * Strong problem-solving skills, with the ability to assess claims and task issues against established guidelines. * Excellent communication skills (written and verbal), with a proven ability to deliver clear, empathetic, and professional support. * High attention to detail and accuracy in documentation and case review. * Strong sense of ownership, accountability, and ability to manage multiple requests at once. * Fluency in Portuguese and French (written and spoken) is required. **Compensation & Benefits** At blithequark, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 105,116 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. **You'll Love Working Here Because** * **blithequark is a Hybrid Company**: We value flexibility and choice but also stay committed to regular in-person connection. * **The People**: You'll be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with! * **The Diverse Culture**: We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team, and our diversity representation is above that of the tech industry average. * **The Perks**: blithequark offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US-based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment. **blithequark's Commitment to Diversity and Inclusion** At blithequark, we're committed to creating an inclusive culture where all who share our mission and values belong. We're an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. blithequark is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. **How to Apply** If you're a customer-centric professional with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.