Experienced Customer Support QA and Chatbot Specialist for Innovative Fintech Solutions

Welcome to blithequark blithequark is a pioneering force in the fintech industry, dedicated to revolutionizing the way individuals and businesses interact with digital assets and fiat currencies. Our mission is to create a seamless, intuitive, and self-custodial experience that simplifies complex crypto workflows, making it accessible to both crypto natives and those new to the space. With a strong focus on innovation and customer satisfaction, we are constantly seeking talented individuals to join our team and contribute to our vision of a borderless smart money app. At blithequark, we believe that our customers are at the heart of everything we do. That's why we're looking for a highly skilled and proactive Customer Support QA & Chatbot Specialist to join our dynamic team. This role is not just about providing exceptional customer support; it's about being an integral part of our mission to optimize our chatbot experience, ensure the highest quality of support, and continuously improve our customer journey. As a Customer Support QA & Chatbot Specialist at blithequark, you will have the opportunity to work in a fast-paced, collaborative environment where no two days are the same. You will be responsible for providing timely and professional support to our customers across multiple channels, conducting regular QA reviews to ensure consistency and accuracy, and collaborating with our team to improve chatbot workflows and content. If you're passionate about delivering exceptional customer experiences, eager to contribute to the growth of a cutting-edge fintech company, and excited about the prospect of working with innovative technologies, we want to hear from you. Key Responsibilities Provide exceptional, timely, and professional support to customers via multiple channels, including Zendesk, email, chat, and Telegram, ensuring that all interactions are handled with care and efficiency. Conduct thorough and regular QA reviews of customer support interactions to ensure that our support standards are consistently high, identifying areas for improvement and implementing changes as necessary. Collaborate closely with the team to design, implement, and optimize chatbot workflows, content, and performance, leveraging your knowledge of chatbot systems to enhance the customer experience. Assist in the documentation of support processes and best practices, contributing to the development of comprehensive guides and resources that will help shape our customer support strategy. Contribute to the continuous improvement of our overall customer experience by sharing valuable insights and feedback, helping us to identify trends, patterns, and areas for improvement. Work closely with cross-functional teams, including product, marketing, and engineering, to ensure that customer feedback and insights are integrated into our product roadmap and business strategy. Stay up-to-date with industry trends, best practices, and new technologies, applying this knowledge to continuously improve our customer support operations and chatbot experience. Requirements A minimum of 1-2 years of experience in Customer Support or a related role, with a proven track record of delivering exceptional customer experiences and driving process improvements. Familiarity with Zendesk or similar support platforms, with the ability to quickly learn and adapt to new tools and technologies. Experience in QA for customer service, with a keen eye for detail and a passion for ensuring the highest standards of quality and consistency. Knowledge of chatbot systems, including setup, optimization, and bot training, with the ability to design and implement effective chatbot workflows and content. Strong written and verbal communication skills in English, with the ability to craft clear, concise, and compelling responses to customer inquiries. Detail-oriented, with a proven ability to identify process gaps and suggest improvements, and a strong analytical mindset with excellent problem-solving skills. A team player with a collaborative mindset, able to work effectively with cross-functional teams to drive business outcomes and improve the customer experience. What We Offer At blithequark, we're committed to providing our employees with a supportive, inclusive, and dynamic work environment that fosters growth, learning, and innovation. As a member of our team, you can expect: Competitive compensation and benefits packages, designed to recognize and reward your contributions to our business. Opportunities for career growth and professional development, with access to training, mentorship, and education programs that will help you achieve your goals. A collaborative, fast-paced work environment that is both challenging and rewarding, with a team of talented, passionate, and dedicated professionals who are shaping the future of fintech. Flexible working arrangements, including remote work options, to help you achieve a better work-life balance and improve your overall well-being. Access to the latest technologies and tools, with the opportunity to work with cutting-edge platforms and solutions that are transforming the fintech industry. A culture that values innovation, creativity, and experimentation, with a willingness to take calculated risks and try new approaches to drive business outcomes. Our Culture At blithequark, we're proud of our culture, which is built on a foundation of transparency, trust, and open communication. We believe in empowering our employees to take ownership of their work, to innovate, and to make decisions that drive business outcomes. We're a team that is passionate about fintech, dedicated to our customers, and committed to making a positive impact on the industry. If you're looking for a workplace that is dynamic, supportive, and inclusive, where you can grow, learn, and thrive, then blithequark is the place for you. How to Apply If you're excited about the opportunity to join our team as a Customer Support QA & Chatbot Specialist, please submit your application, including your resume and a cover letter that outlines your experience, skills, and passion for customer support and fintech. We can't wait to hear from you and explore how you can contribute to our mission to revolutionize the fintech industry. We welcome applications from all qualified candidates, regardless of their background or experience. If you think you have the skills, passion, and dedication to succeed in this role, but don't necessarily meet all of the criteria, please don't hesitate to apply. We're committed to diversity, equity, and inclusion, and we believe that our differences are what make us stronger.