Experienced Customer Support Representative for US-Based Tech-Enabled Apparel Brand – Phone and Facebook Chat Support Expert

Introduction to blithequark At blithequark, we are revolutionizing the apparel industry with our tech-enabled clothing brand, dedicated to providing high-quality, stylish, and comfortable clothing to our customers. As a leader in the e-commerce space, we are committed to delivering exceptional customer experiences across all our sales channels, including Shopify and Amazon. We are now seeking an experienced and skilled Customer Support Representative to join our team, providing top-notch phone and Facebook chat support to our valued customers in the US. Job Overview As a Customer Support Representative at blithequark, you will be the face of our brand, interacting with our customers through phone and live chat support via Facebook Messenger. Your primary responsibility will be to provide timely, friendly, and effective support to our customers, addressing their queries, concerns, and feedback in a professional and courteous manner. If you are a native English speaker with a passion for delivering exceptional customer experiences and have a strong background in support, we encourage you to apply for this exciting opportunity. Key Responsibilities Answer 800-number calls from USA customers, providing support and resolving issues in a timely and professional manner Provide live chat support via Facebook Messenger, responding to customer inquiries and concerns in a friendly and helpful tone Utilize our sales channels, including Shopify and Amazon, to access customer information and resolve issues efficiently Work collaboratively with our team to ensure seamless customer experiences, sharing feedback and insights to improve our support processes Maintain a high level of product knowledge, staying up-to-date with our latest apparel collections, promotions, and brand initiatives Essential Qualifications Native English speaker with excellent communication and interpersonal skills Previous experience in customer support, preferably in the apparel or e-commerce industry Ability to work 8 hours a day during US daytime hours (non-negotiable) Strong problem-solving skills, with the ability to resolve customer complaints and concerns in a professional and courteous manner Proficient in using technology, including phone systems, live chat software, and e-commerce platforms Preferred Qualifications Experience working with Shopify and Amazon sales channels Familiarity with Facebook Messenger and live chat support software Knowledge of apparel products and fashion trends Previous experience working in a fast-paced, tech-enabled environment Strong analytical and reporting skills, with the ability to provide insights and feedback to improve our support processes Skills and Competencies To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and adapt to changing situations. You will also need to be highly organized, with strong problem-solving skills and a passion for delivering exceptional customer experiences. Additionally, you will need to be proficient in using technology, including phone systems, live chat software, and e-commerce platforms. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Support Representative, you will have the opportunity to develop your skills and knowledge in customer support, with opportunities for career advancement and professional growth. You will also have access to ongoing training and development programs, designed to help you stay up-to-date with the latest industry trends and best practices. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment, where our team members are encouraged to share their ideas, feedback, and insights. We are a collaborative and inclusive team, dedicated to delivering exceptional customer experiences and driving business success. As a Customer Support Representative, you will be an integral part of our team, working closely with our customer support, sales, and marketing teams to drive business growth and success. Compensation, Perks, and Benefits We offer a competitive compensation package, including a monthly bonus for exceptional performance and a quarterly rate increase based on performance. You will also receive a deep discount on our apparel products for yourself, friends, and family, as well as access to ongoing training and development programs. Additionally, you will have the opportunity to work with a dynamic and supportive team, in a fast-paced and exciting environment. Application Process To apply for this exciting opportunity, please send your proposal, including your resume, cover letter, and any relevant experience or qualifications. We will review your application and contact you to arrange an online written exercise, followed by a phone interview. If successful, you will be offered a 4-hour per day contract for 1-2 weeks, with the opportunity to move onto a longer commitment. Conclusion If you are a motivated and experienced customer support professional, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Support Representative, you will be an integral part of our team, working closely with our customer support, sales, and marketing teams to drive business growth and success. Don't miss out on this opportunity to join our dynamic and supportive team – apply today!