Experienced Remote Customer Service Representative – Delivering Exceptional Experiences and Driving Sales Growth at blithequark

Introduction to blithequark At blithequark, we're not just connecting calls—we're connecting people to opportunities that change lives. As a leader in our industry, we're dedicated to providing exceptional customer experiences that build trust, create clarity, and make complex processes easier for everyone. Our mission is to empower individuals and families by providing access to trusted resources and support. If you're passionate about delivering outstanding customer service, driving sales growth, and working in a dynamic remote environment, we invite you to join our team as a Customer Service Representative. Job Overview In this role, you'll have the opportunity to make a real difference in people's lives by providing support and guidance on refinancing, home purchases, and account management. You'll be the face of blithequark, delivering exceptional customer experiences with every interaction, and driving sales growth through promoting our products and services in a helpful and non-pushy manner. As a remote worker, you'll enjoy the flexibility and autonomy of working from home, while being part of a supportive and fun team environment. Key Responsibilities Deliver exceptional customer experiences with every interaction, providing clear and concise information, and addressing concerns in a professional and empathetic manner Share and promote blithequark's products and services in a way that feels helpful, not pushy, and drive sales growth through effective communication and relationship-building Confidently handle concerns or hesitations from customers, providing solutions and alternatives that meet their needs and exceed their expectations Communicate clearly in English, both verbally and in writing, and navigate multiple computer systems while staying engaged in conversation Maintain focus while working independently in a home-based environment, and consistently meet or exceed personal sales goals and performance targets Demonstrate reliable attendance and adhere to your assigned schedule to ensure customers are supported when they need us most What Helps You Succeed To excel in this role, you'll need to possess a unique combination of skills, qualities, and experience. These include: Ability to communicate with empathy, patience, and professionalism, and provide exceptional customer service in a fast-paced and dynamic environment Comfort using technology, including typing and multitasking between systems, and ability to learn and adapt to new software and tools Focus and adaptability in a remote work setting, with ability to work independently and manage your time effectively Dependability and accountability for being present and on time, and meeting performance targets and sales goals Essential Qualifications High school diploma or equivalent required Ability to work in a remote environment and meet the required equipment and system specifications Excellent communication and interpersonal skills, with ability to build rapport and trust with customers Ability to work a fixed schedule, including evenings and weekends, and meet the required availability and attendance standards Preferred Qualifications Previous experience in customer service, sales, or a related field, with a proven track record of delivering exceptional customer experiences and driving sales growth Knowledge of the mortgage industry and financial services, with ability to provide informed and helpful guidance to customers Experience working in a remote or home-based environment, with ability to manage your time effectively and stay motivated and focused Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you'll have access to ongoing training and development opportunities, including: Comprehensive onboarding program to help you get started and succeed in your role Ongoing coaching and feedback to help you improve your performance and achieve your goals Opportunities for advancement and career growth, including promotions and new role opportunities Access to industry-leading training and development programs, including sales, customer service, and leadership development Work Environment and Company Culture At blithequark, we're proud of our supportive and fun team environment, and we're committed to creating a positive and inclusive workplace culture. As a remote worker, you'll be part of a dynamic and distributed team, with opportunities to connect and collaborate with colleagues from across the country. Our company culture is built on values of empathy, integrity, and excellence, and we're looking for team members who share these values and are passionate about delivering exceptional customer experiences. Compensation, Perks, and Benefits We offer a competitive compensation package, including: Hourly rate of $12.50 per hour, with opportunities for bonuses and commissions Automatic raises every 6 months, based on performance and attendance 100% remote work, with no commute and more balance in your life Fast-track advancement opportunities, including promotions and new role opportunities Monthly recognition and awards programs, to recognize and reward your achievements Ongoing referral bonuses, for referring friends and family to join our team A supportive and fun team environment, with opportunities to connect and collaborate with colleagues Comprehensive benefits package, including dental insurance, health insurance, and paid time off Conclusion If you're passionate about delivering exceptional customer experiences, driving sales growth, and working in a dynamic remote environment, we invite you to join our team as a Customer Service Representative. With a competitive compensation package, ongoing training and development opportunities, and a supportive and fun team environment, this is an opportunity you won't want to miss. Apply now to take the first step in your career with blithequark, and start making a real difference in people's lives. How to Apply To apply for this role, please submit your application, including your resume and a cover letter, and answer the following questions: Are you able to provide the required equipment listed in the job description? Are you willing to undergo a background and credit check? Are you able to work the schedule listed in the job description? We look forward to hearing from you, and exploring how you can contribute to our team's success.