**Experienced Customer Support QA & Chatbot Specialist – Fintech Industry Pioneer**

At blithequark, we're revolutionizing the way people and businesses interact with digital assets and fiat currencies. Our innovative smart money app simplifies complex crypto workflows, making it easy to spend and off-ramp in one seamless experience. As a forward-thinking fintech company, we're committed to delivering exceptional customer experiences and pushing the boundaries of what's possible. We're now seeking a proactive and detail-oriented Customer Support QA & Chatbot Specialist to join our dynamic team. This role is more than just traditional customer support – it's an opportunity to make a meaningful impact on our customers' lives and help shape the future of fintech. If you're passionate about customer experience, eager to contribute beyond support, and excited to work in a fast-growing fintech environment, we'd love to hear from you! **Responsibilities:** As a Customer Support QA & Chatbot Specialist at blithequark, you'll be responsible for: * Providing timely and professional support to customers across multiple channels, including Zendesk, email, chat, and Telegram (if necessary) * Conducting regular QA reviews of customer support interactions to ensure consistency, accuracy, and high service standards * Collaborating with the team to improve chatbot workflows, content, and performance * Assisting in documenting support processes and best practices * Contributing to overall customer experience improvements by sharing insights and feedback **Key Responsibilities Breakdown:** * **Customer Support:** Provide exceptional support to customers across multiple channels, ensuring timely and professional responses to their queries and concerns. * **QA Reviews:** Conduct regular QA reviews of customer support interactions to identify areas for improvement and ensure consistency, accuracy, and high service standards. * **Chatbot Optimization:** Collaborate with the team to improve chatbot workflows, content, and performance, ensuring seamless customer experiences. * **Documentation:** Assist in documenting support processes and best practices, ensuring that knowledge is shared and retained within the team. * **Customer Experience:** Contribute to overall customer experience improvements by sharing insights and feedback, helping to shape the future of fintech at blithequark. **Requirements:** To succeed in this role, you'll need: * At least 1–2 years of experience in Customer Support or a related role * Familiarity with Zendesk or similar support platforms * Experience in QA for customer service * Knowledge of chatbot systems (setup, optimization, or bot training) * Strong written and verbal communication skills in English * Detail-oriented, with the ability to identify process gaps and suggest improvements * A team player with a problem-solving mindset **Preferred Qualifications:** * Experience working in a fintech or related industry * Knowledge of cryptocurrency and blockchain technologies * Familiarity with agile methodologies and project management tools * Experience with customer journey mapping and user experience design * Certification in customer support or a related field (e.g., Zendesk Certified Support Agent) **What We Offer:** As a Customer Support QA & Chatbot Specialist at blithequark, you'll enjoy: * A dynamic and fast-paced work environment with opportunities for growth and development * A competitive salary and benefits package * A comprehensive training program to help you develop your skills and expertise * A collaborative and supportive team environment with regular feedback and coaching * Flexible working hours and remote work options * Access to the latest fintech tools and technologies * Opportunities for professional development and career advancement **Why Join blithequark?** At blithequark, we're passionate about delivering exceptional customer experiences and pushing the boundaries of what's possible in fintech. We're a dynamic and fast-paced company with a collaborative and supportive team environment. If you're looking for a challenging and rewarding role with opportunities for growth and development, we'd love to hear from you! **How to Apply:** If you're passionate about customer experience, eager to contribute beyond support, and excited to work in a fast-growing fintech environment, please submit your application, including your resume and a cover letter, to [insert contact information]. We consider all applications and look forward to hearing from you!