**Experienced Customer Support Specialist - Remote from North America**

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter? If so, we invite you to join blithequark, a leading integrated customer communications and intelligence platform for growing businesses, as a Customer Support Specialist. At blithequark, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. Our team is dedicated to transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success. As a Customer Support Specialist, you'll play a vital role in growing our customer base by providing top-notch support to our clients. **About blithequark** blithequark is the world's leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, we unify voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. Our global team of 600+ across nine offices is passionate about creating a place where great people trust one another and thrive together. We're committed to promoting active inclusion within our business to foster a strong sense of belonging for all. We believe diversity, equity, and inclusion are core to our journey, and we're working to create a place filled with diverse people who can enrich and learn from one another. **About the Team** As a Customer Support Specialist, you'll work closely with our customers to identify, investigate, escalate, and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. You'll work closely with our global support team to efficiently identify, solve, escalate, and advise our customers on their questions and concerns. **Key Responsibilities:** * Impact: You'll work closely with our customers to identify, investigate, escalate, and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. * How to Succeed: You are curious and like to learn. You can work under pressure, manage your time well, and know how to prioritize your workload. You're not afraid to challenge yourself and are open to change. You're eager to share feedback and ideas to help our team continually improve. * Additional Responsibilities: + Respond to customer inquiries via phone, email, and chat in a timely and professional manner. + Investigate and resolve customer issues in a fair and efficient manner. + Escalate complex issues to senior support team members or management as needed. + Collaborate with internal teams, such as sales and product, to resolve customer issues and improve overall customer experience. + Participate in ongoing training and development to stay up-to-date on product knowledge and best practices. **Qualifications:** * Experience in a SaaS B2B customer support role is a plus. * Excellent written and verbal communication skills. * Technical aptitude. * Exhibit strong curiosity (to investigate issues) and empathy (to build positive customer experiences). * Ability to multi-task across different tools and platforms. * Willingness to work with multiple teams in an international and multilingual remote/hybrid environment. **Key Traits We Look For:** * You are coachable, resilient, solution-oriented, and find the fun in a good challenge! * You are willing to learn and grow with our company. * You are passionate about delivering exceptional customer experiences. * You are a team player who is willing to collaborate with internal teams to achieve common goals. **Why Join Us?** * Key moment to join blithequark in terms of growth and opportunities. * Our people matter, and work-life balance is important at blithequark. * Fast-learning environment, entrepreneurial, and strong team spirit. * 45+ Nationalities: cosmopolite and multi-cultural mindset. * Competitive salary package and equity. * Medical, dental, and vision insurance is 100% covered. * 401k plan with company matching! * Unlimited PTO – take the time you need to come to work feeling great! * Wellness, internet, and childcare reimbursements. * Generous parental leave policy. **What We Offer:** * A dynamic and fast-paced work environment with a team of passionate and dedicated professionals. * Opportunities for growth and development in a rapidly expanding company. * A comprehensive benefits package, including medical, dental, and vision insurance, 401k plan, and unlimited PTO. * A competitive salary package and equity. * A chance to work with a leading integrated customer communications and intelligence platform for growing businesses. **How to Apply:** If you're a customer-centric individual with a passion for delivering exceptional support experiences, we invite you to apply for the Customer Support Specialist role at blithequark. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!