**Experienced Customer Support Associate (German Speaking) – Delivering Exceptional Customer Experience in a Dynamic and Inclusive Environment**

At blithequark, we're passionate about making a difference in people's lives through our unique approach to gifting and customer care. As a Customer Support Associate, you'll play a vital role in delivering exceptional customer experiences, ensuring that our customers feel valued, heard, and cared for. If you're a fluent German speaker with a passion for customer service, a proactive attitude, and a desire to work in a dynamic and inclusive environment, we'd love to hear from you. **About blithequark** blithequark is a certified B Corp, committed to making a positive impact on our community and the world around us. We're proud of our mission to create a destination for making life a little more thoughtful and beautiful. With a family of three beautiful brands, we're expanding our gifting offering to new categories, including cakes, candles, and cocktails. Our ambition is to build Europe's #1 direct-to-consumer gifting destination. **Our Culture** At blithequark, we believe in the power of connection and flexibility. We trust our teams to make the right decisions about where and how they work each day. Our values drive our priorities every day: * **Lead change for good**: We have the guts to try new things and step up to do what matters most. * **Think deeply, act swiftly**: We make sure there's thoughtful rationale behind our approach and always act swiftly to implement ideas. * **Care wildly**: We pour care and creativity into everything we do and pay attention to the things that make a difference. * **Stay open, be curious**: We're open about what we're doing and why, and we welcome challenges from each other. **The Role** As a Customer Support Associate, you'll be responsible for delivering exceptional customer experiences across various channels, including email, WhatsApp, live chat, and phone. You'll work closely with our German-speaking customers, requiring flexibility and adaptability to meet diverse needs. You'll also have the opportunity to work with our Dutch and English-speaking customers from time to time. **Key Responsibilities** * Actively engage with customers through various channels in Zendesk, working to resolve their issues, communicate with colleagues on Slack for support, and complete associated admin duties. * Spend part of your week attending company and team meetings, sharing feedback with colleagues, and spending time with your manager evaluating your performance and working on growth opportunities within your role. * Work a variety of shifts between 08:00 and 19:00 (GMT) Monday-Sunday, with flexibility to adapt to business needs. **What You'll Love About This Role** * Strong verbal communication and writing skills in German (fluent) and English. * A background in a customer service-oriented position is a plus. * Comfortable working towards quality and productivity targets. * A solution-oriented and friendly attitude, as well as a kind nature. * Proactive and definite 'can-do' attitude. **What We Offer** * 25 days holiday + your birthday + flexible bank holidays, and the option to buy additional holiday each year. * 1 Volunteering day each year. * Enhanced family leave and a workplace nursery scheme. * A flexible training framework for every stage of your career. * Irresistible discounts on our products, blooms, and subscriptions! * Share in our success with a choice to take equity options from day 1. **Getting Hired** We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we're keen to answer all of the questions you have, so that you can be sure (and excited!) that we're the right move for you. **How to Apply** If you're passionate about delivering exceptional customer experiences and working in a dynamic and inclusive environment, please submit your application. We can't wait to hear from you! Essential Qualifications * Fluency in German (written and spoken) * Strong verbal communication and writing skills in English * Background in a customer service-oriented position (desirable) * Ability to work towards quality and productivity targets * Solution-oriented and friendly attitude * Kind nature * Proactive and definite 'can-do' attitude Preferred Qualifications * Experience in a similar role * Knowledge of Zendesk and other customer service software * Ability to work in a fast-paced environment * Strong problem-solving skills * Ability to work independently and as part of a team Skills and Competencies * Strong communication and interpersonal skills * Ability to work in a dynamic and fast-paced environment * Solution-oriented and proactive attitude * Kind and empathetic nature * Ability to work independently and as part of a team * Strong problem-solving skills * Ability to adapt to changing priorities and deadlines Career Growth Opportunities and Learning Benefits * Opportunities for career growth and development * Flexible training framework for every stage of your career * Ability to work with a variety of teams and departments * Opportunities for professional development and growth * Collaborative and inclusive work environment Work Environment and Company Culture * Dynamic and inclusive work environment * Collaborative and supportive team culture * Opportunities for professional development and growth * Flexible working arrangements * Opportunities for career growth and development Compensation, Perks, and Benefits * Competitive salary and benefits package * 25 days holiday + your birthday + flexible bank holidays, and the option to buy additional holiday each year * 1 Volunteering day each year * Enhanced family leave and a workplace nursery scheme * A flexible training framework for every stage of your career * Irresistible discounts on our products, blooms, and subscriptions! * Share in our success with a choice to take equity options from day 1 Conclusion If you're passionate about delivering exceptional customer experiences and working in a dynamic and inclusive environment, we'd love to hear from you. Please submit your application, and let's work together to make a difference in people's lives.