**Director of Customer Success at blithequark**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at blithequark as a Director of Customer Success. In this pivotal role, you will be responsible for driving customer satisfaction, adoption, and retention while fostering long-term relationships with our valued clients. **About blithequark** blithequark is a cutting-edge health tech startup that is revolutionizing the way healthcare organizations approach patient care and outcomes. Our innovative solutions empower healthcare providers to deliver personalized, data-driven care that improves patient experiences and outcomes. As a Director of Customer Success, you will be part of a talented team that is shaping the future of healthcare technology. **A Day in the Life** As a Director of Customer Success at blithequark, your days will be filled with a mix of strategic planning, customer engagement, and problem-solving. Here are some of the key responsibilities you can expect: * Travel to and coordinate onsite visits with client stakeholders at hospitals, clinics, and beyond to understand their needs and challenges * Own, nurture, and expand existing client relationships across client organizations to drive growth and adoption * Develop and execute customized success plans to ensure clients achieve their desired outcomes and maximize the value of our solutions * Collaborate with cross-functional teams, including clinical, operations, product, and sales, to resolve client issues and escalations * Own renewals, upsell, and support expansion opportunities for all assigned clients to drive revenue growth and customer loyalty * Conduct scheduled Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR) to ensure clients are satisfied with our solutions and services * Support the Implementation team during client onboarding to ensure seamless transitions and successful deployments * Be a key contributor to the early stages of our innovative health tech startup, contributing wherever needed to drive growth and success **What You Need** To succeed in this role, you will need: * 7-10+ years of experience working in healthtech managing executive relationships with healthcare organizations * Highly proficient written and verbal English communication and interpersonal skills to interact with patients, caregivers, and healthcare providers * Analytical skills to solve complex issues and identify opportunities for growth and improvement * Strong customer service skills, with the ability to identify problems and formulate solutions that meet client needs * Ability to take on multiple tasks in a dynamic, fast-paced, and changing team environment * Passion for implementing technology to improve healthcare, and ability to quickly learn and use new software and tools * Proven adaptability in a high-volume position, with the ability to meet deadlines and metrics **What We Offer** At blithequark, we believe in investing in our employees and providing a comprehensive benefits package that supports their well-being and success. Here are some of the benefits you can expect: * **Generous Paid Time Off**: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. * **Best-in-Class Parental Leave**: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. * **Recognition & Rewards**: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. * **Comprehensive Insurance Coverage**: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance. **Join Our Team** If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Director of Customer Success at blithequark, you will have the chance to make a meaningful impact on the lives of our clients and their patients, while driving growth and success for our innovative health tech startup. **Disclaimer** blithequark does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department.