**Experienced Customer Success Manager – Scale LATAM**

Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a global leader in advanced security solutions, as our Customer Success Manager – Scale LATAM. In this role, you will play a critical part in driving value to our customers, shaping our scaled customer success strategy, and contributing to the growth and success of our organization. **About Us** blithequark is a global leader in advanced security solutions, dedicated to helping organizations defeat cyberattacks and protect their digital assets. With a comprehensive portfolio of endpoint, network, email, and cloud security solutions, we empower our customers to stay ahead of the evolving threat landscape. Our innovative, native AI-optimized services, technologies, and products have redefined the cybersecurity industry, and our commitment to customer success is at the heart of everything we do. **Role Summary** As our Customer Success Manager – Scale LATAM, you will be responsible for driving product adoption and customer outcomes through 1:many and 1:1 channels, including email campaigns, webinars, and 1:1 video calls. You will support a range of outreach initiatives, aiming to deliver value in all stages of the customer lifecycle and evolve over time to remain best-in-class. You will contribute to the design and continuous improvement of Scale success programs, automation workflows, and communication strategies, working closely with Renewals, UX, Product, and all manner of CS teams to understand the obstacles of each customer segment and scale the delivery to others. **Key Responsibilities** * Drive product adoption and customer outcomes through 1:many and 1:1 channels, including email campaigns, webinars, and 1:1 video calls * Support a range of outreach initiatives, aiming to deliver value in all stages of the customer lifecycle and evolve over time to remain best-in-class * Contribute to the design and continuous improvement of Scale success programs, automation workflows, and communication strategies * Work with Renewals, UX, Product, and all manner of CS teams to understand the obstacles of each customer segment and scale the delivery to others * Monitor customer health indicators to identify engagement opportunities and risk signals * Proactively engage customers at key lifecycle stages to promote renewal and expansion * Perform timely escalation of customer queries to the appropriate teams within blithequark; understanding when to escalate vs. when to problem solve/deep dive * Maintain monthly (or more frequent) customer pulse metrics with access to utilization, engagement, and health data * Conduct effective and engaging post-onboarding check-ins * Help define best practices for tech-touch and scale motions as blithequark continues to grow and evolve **What You Will Bring** * 2+ years of experience in customer success roles; additional experience in customer support, sales, or customer marketing is a plus * Fluent written and spoken Portuguese and English required; Spanish is a strong bonus * Exceptional ability to communicate and foster positive business relationships, and comfortable being accountable for driving success with customers * Proven ability to produce and deliver compelling customer materials to drive business objectives * Excellent organizational skills and ability to establish milestones and keep project plans on task * Understanding how organizations measure value and drive revenue with experience of recurring revenue sales models and renewal processes an advantage * Experience employing a one-to-many approach globally **Additional Information** * This is a remote-first role, with some flexibility to work from home or a designated office space * We offer a competitive salary and benefits package, including health insurance, retirement savings, and paid time off * We are committed to diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and respected * We offer opportunities for professional growth and development, including training, mentorship, and career advancement **What's Great About blithequark?** * We operate a remote-first working model, making remote work the primary option for most employees * Our people are passionate, innovative, and dedicated to delivering exceptional customer experiences * We have a strong commitment to diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and respected * We offer a range of benefits and perks, including health insurance, retirement savings, paid time off, and opportunities for professional growth and development * We are a global organization with a presence in over 150 countries, offering opportunities for career advancement and professional growth **Our Commitment To You** We are committed to ensuring equality of opportunity and creating a workplace where everyone feels valued and respected. We believe that diversity, combined with excellence, builds a better blithequark, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. **Data Protection** If you choose to explore an opportunity, and subsequently share your CV or other personal details with blithequark, these details will be held by blithequark for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at blithequark. If you would like blithequark to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. **Ready to Join Us?** We are a dynamic and innovative organization, and we are looking for talented individuals who share our passion for delivering exceptional customer experiences. If you are a results-driven professional with a passion for customer success, we invite you to join our team as a Customer Success Manager – Scale LATAM. Apply now to take the first step in your career journey with blithequark.